ServiceNow Product Owner

ServiceNow Product Owner **The Opportunity:** We are seeking a skilled and mission-driven ServiceNow Product Owner to lead the definition, development, and implementation of ServiceNow solutions in a dynamic, agile IT Service Management (ITSM) environment. You will bridge the gap between mission stakeholders and technical teams, ensuring the ServiceNow platform evolves to meet operational needs while promoting enterprise-wide adoption through effective training, communication, and change management. **What You’ll Do:** - Translate mission needs into actionable user stories and prioritized backlogs for the ServiceNow development team, ensuring alignment with organizational goals. - Collaborate with internal customers, business process owners, and cross-functional teams to gather requirements, define success criteria, and continuously refine platform strategy. - Work closely with developers, testers, and Scrum Masters in Agile ceremonies such as daily standups, sprint planning, reviews, and retrospectives, to ensure timely delivery of features and enhancements. - Support ServiceNow platform governance by enforcing standards, ensuring alignment with enterprise architecture, and maintaining configuration integrity. - Develop and deliver user training, documentation, and internal communications to increase platform literacy and user adoption across the organization. - Lead change management efforts associated with new ServiceNow releases or capability rollouts, minimizing disruption and maximizing value delivered. - Monitor platform usage, gather user feedback, and analyze metrics to drive continuous improvement initiatives. Join us. The world can’t wait. **You Have:** - 3+ years of experience working in Agile or Scrum environments - 3+ years of experience with client delivery, change management boards, product roadmaps, requirements design, and key-value metrics - Experience in a Product Owner or Business Analyst role, in ServiceNow platform development and operations - Experience leading training sessions or managing change initiatives - Experience with ITIL best practices - Knowledge of ServiceNow modules, including suites such as ITSM or ITOM - Ability to manage backlogs and work with development teams - Active TS/SCI clearance; willingness to take a polygraph exam - HS diploma or GED and 7+ years of experience supporting IT projects and activities, Associate’s degree and 5+ years of experience supporting IT projects and activities, or Bachelor’s degree and 3+ years of experience supporting IT projects and activities - Ability to obtain a DoD 8570.01-M Information Assurance Technician (IAT) Level II Certification such as Security+ CE, CCNA-Security, GSEC, SSCP, CySA+, GICSP, or CND Certification within 30 days of start date **Nice If You Have:** - Experience in a government, defense, or high-security environment - Experience integrating ServiceNow with other enterprise systems - Knowledge of platform performance monitoring and analytics - Possession of excellent communication, collaboration, and stakeholder management skills - Bachelor's degree in IT, CS, or a related field - ITIL 4 Certification - ServiceNow Certifications such as Certified System Administrator or Certified Implementation Specialist Certification **Clearance:** Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. **Compensation** At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a…