ServiceNow Engineer

**ServiceNow Engineer – Remote** Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. **Job Title:** ServiceNow Engineer **Location:** 100% Remote (U.S.) **Position Type:** Full-time, Direct W2 **Salary Range:** $100,000–$150,000 Annually **Experience Required:** 6+ years **Sponsorship:** U.S. Citizens, Green Card Holders, EAD Holders, and H-1B transfer candidates are encouraged to apply. We are unable to sponsor new H-1B visa petitions for this position. **Job Summary** We are seeking an experienced ServiceNow Engineer to build and maintain solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications. The role focuses on hands-on configuration and development — including workflows, Flow Designer, scripting, integrations, UI customization, and platform extensions — while applying best practices that keep the platform clean, upgrade-safe, and performant. The ideal candidate has shipped meaningful ServiceNow work in production, balances declarative and programmatic approaches thoughtfully, and writes maintainable code that survives upgrades and team turnover. **Key Responsibilities** - Design and develop ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and custom scoped applications. - Build workflows using Flow Designer, IntegrationHub, and Process Automation Designer where appropriate. - Write clean, well-tested server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Actions). - Develop scoped applications that follow platform best practices and avoid global-scope pollution. - Build integrations with enterprise systems using IntegrationHub spokes, REST/SOAP APIs, and MID Servers. - Develop catalog items, request workflows, and end-to-end fulfillment automation that simplify how users request services and ensure each request is routed, approved, and executed reliably end-to-end. - Implement Service Portal, Employee Center, and custom portal experiences using widgets and AngularJS. - Develop and maintain CMDB integrations, identification rules, and data quality improvements. - Implement reports, dashboards, and Performance Analytics where required, ensuring stakeholders have the operational visibility they need to monitor service performance and make informed decisions. - Participate in design reviews, contribute to platform standards, and document technical decisions. - Support upgrades, regression testing, and remediation of customizations across releases. - Troubleshoot performance, scripting, and integration issues across development, test, and production instances, applying systematic root-cause analysis and contributing durable fixes back to the platform. - Collaborate with admins, BAs, and stakeholders to refine requirements and propose pragmatic technical solutions. - Stay current with ServiceNow releases, new features, and emerging best practices. **Required Qualifications** - Bachelor’s degree in Computer Science, Information Systems, or a related field. - Five or more years of hands-on ServiceNow development experience. - Strong JavaScript skills including ES5/ES6 patterns used in ServiceNow. - Deep expertise with Business Rules, Script Includes, Client Scripts, UI Actions, and UI Policies. - Experience with Flow Designer and IntegrationHub. - Hands-on integration experience using REST, SOAP, and MID Servers. - Strong understanding of the ServiceNow data model and CMDB concepts. - Experience with Service Portal widget development. - ServiceNow Certified System Administrator (CSA) credential. - Strong troubleshooting and analytical skills. **Preferred Qualifications** - ServiceNow Certified Application Developer (CAD). - Certified Implementation Specialist credentials (ITSM, HR, CSM, ITOM). - Experience with Now Assist or GenAI Contr…