ServiceNow Architect

## **Title:** ServiceNow Architect **Job Type:** Regular ## **Company:** Roswell Park Comprehensive Cancer Center ## **Department:** Information Technology ## **Time Type:** Full time ## **Weekly Hours:** 40 ## FTE: 1 ## **Shift:** First Shift (United States of America) ## **Summary:** We’re looking for a strategic and hands-on ServiceNow Architect to drive the design, governance, and evolution of a critical enterprise platform. In this role, you’ll ensure the platform supports our business strategy while delivering reliable, secure, and high-performing solutions across the organization. What You’ll Do: Lead the end-to-end strategy, design, and continuous improvement of the enterprise platform Define and maintain architecture standards to ensure scalability, performance, and long-term sustainability Oversee system performance, reliability, and availability, proactively identifying opportunities for optimization Ensure data integrity, security, and regulatory compliance across all platform capabilities Manage platform administration, including leading and mentoring platform administrators Drive the development of efficient workflows, streamlined processes, and system integrations across enterprise applications Collaborate closely with infrastructure, application development, and service management teams to deliver cohesive, high-impact solutions Champion innovation and best practices to continuously enhance platform capabilities and user experience What You Bring: Experience leading or managing enterprise platforms or large-scale systems Strong understanding of platform architecture, integrations, and governance frameworks Proven ability to balance strategic vision with operational execution Knowledge of security, compliance, and data management principles Experience guiding teams and influencing cross-functional stakeholders A continuous improvement mindset with a focus on efficiency, scalability, and business value Why You’ll Love Working Here: At Roswell Park, every role contributes to something bigger. You’ll be part of a mission-driven organization focused on improving lives through cancer research, treatment, and innovation. Here’s what makes working here special: Purpose-driven work – Your work directly supports patient care and outcomes Collaborative environment – Work alongside dedicated clinical, research, and operational teams Innovation-focused – Be part of an organization that is advancing healthcare through data and technology Growth opportunities – Build your skills in a complex, learning-focused environment Supportive culture – We value teamwork, respect, and work-life balance Starting salary is $153,518 ## **Qualifications:** Required Education and Experience 1. Master’s degree in Information Technology, Computer Science, Information Systems, or related field and the equivalent of eight (8) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or 2. Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field and the equivalent of ten (10) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or 3. Associates degree in Information Technology, Computer Science, Information Systems, or related field and the equivalent of twelve (12) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization. NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards. **Equal Employment Opportunity S…