ServiceNow Architect

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a ServiceNow Architect based in the United States.** This role offers the opportunity to serve as a technical leader responsible for shaping the architecture and long-term evolution of an enterprise ServiceNow platform. You will provide strategic guidance across platform design, integrations, governance, and modernization initiatives in a highly regulated environment. The position requires close collaboration with technical teams, business stakeholders, and government partners to deliver secure and scalable solutions. You will play a key role in ensuring platform stability, compliance, and continuous improvement through industry best practices. This is an ideal opportunity for an experienced ServiceNow professional who enjoys solving complex challenges and influencing enterprise technology decisions. The role combines hands-on architecture expertise with leadership, governance, and innovation to support mission-critical service management capabilities. ## ### Accountabilities The ServiceNow Architect will act as the technical authority for an enterprise ServiceNow environment, providing architecture leadership, governance, and design oversight. The role focuses on building scalable, secure, and upgrade-compatible solutions while supporting ongoing platform improvements and operational excellence. - Lead the overall technical architecture, design strategy, and long-term sustainability of the ServiceNow platform. - Provide architectural leadership for new implementations, enhancements, integrations, workflows, and complex platform configurations. - Ensure solutions follow ServiceNow best practices, including out-of-the-box capabilities, safe-scoped development, Flow Designer automation, and upgrade-compatible design approaches. - Oversee architecture for key ServiceNow modules, workflows, integrations, and data models, including alignment with the Common Service Data Model (CSDM). - Conduct and participate in architecture reviews, design evaluations, and peer reviews to maintain platform quality and consistency. - Advise product owners and leadership teams on technical feasibility, risks, dependencies, and architectural impacts. - Define and enforce platform governance standards, including role-based access controls, configuration management, and development practices. - Support ServiceNow integrations using approved frameworks and enterprise standards. - Participate in technical meetings with stakeholders to provide guidance, recommendations, and progress updates. - Support incident management, root cause analysis, and long-term remediation initiatives. - Contribute to technical documentation, architecture diagrams, compliance materials, and authorization-related documentation. - Collaborate with administrators, developers, project leaders, and stakeholders to ensure solutions are secure, scalable, and operationally sustainable. ## **Requirements** The ideal candidate brings extensive ServiceNow architecture experience, strong technical leadership capabilities, and the ability to design solutions that meet enterprise security and governance requirements. This professional should be comfortable working with technical and non-technical stakeholders in complex environments. - Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related discipline, or equivalent professional experience. - 5+ years of hands-on ServiceNow experience, including architecture, implementation, and platform design. - Current ServiceNow Certified Application Developer (CAD) certification required. - Strong expertise across ServiceNow modules, frameworks, platform capabilities, and governance models. - Proven experience designing secure, scalable, and upgrade-compatible ServiceNow solutions. - Experience with platform architecture, integrations, workflows, automation, and configuration management. - Stro…