ServiceNow Architect

Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. The Opportunity... The ServiceNow Strategic Platform Architect will lead the architectural design and governance of the ServiceNow platform, specifically tailoring the implementation to enhance Commvault's Cyber Resilience, IT Automation, and Cloud-First strategy. This role requires deep expertise in integrating ServiceNow with core systems, especially those related to data protection and security, to drive operational continuity and world-class service delivery. What You'll Do... Key Responsibilities Platform Governance: Establish and enforce technical standards, development methodologies (e.g., CI/CD pipelines for ServiceNow deployments), and best practices to ensure a highly scalable, non-customized, and easily upgradable platform. Integration Expert: Serve as the expert for all complex platform integrations, ensuring seamless and secure data flow between ServiceNow, ERP, HR systems, and Commvault’s proprietary systems. Technical Leadership: Provide high-level technical guidance to internal development teams and external implementation partners, ensuring solution delivery aligns with the approved architectural blueprint. Who You Are... Essential Skills & Experience Bachelor's degree in Computer Science, Information Systems, Information Technology, Software Engineering, Engineering, or a related technical field; or equivalent combination of education and relevant work experience. Minimum 8+ years of progressive experience in IT, with 5+ years focused on ServiceNow platform design and architecture in a large enterprise environment. Demonstrated experience in a Cloud/Hybrid IT environment is mandatory. Proven experience integrating ServiceNow with security tools, monitoring systems, and Data Protection/Data Resilience platforms (direct experience with Commvault integration is a significant advantage). Deep Architectural Knowledge: Expert understanding of the ServiceNow platform architecture, including multi-instance strategies, tenant separation, and the principles of the Common Service Data Model (CSDM). Workflow & Automation: Expert-level proficiency in Flow Designer, IntegrationHub, and Orchestration for advanced automation use cases. Core Module Depth: Expert design knowledge in: IT Service Management (ITSM): Incident, Problem, Change, Service Catalog. IT Operations Management (ITOM): Discovery, Event Management, Service Mapping. Security Operations (SecOps): SIR and VR. Scripting: Advanced proficiency in JavaScript (server-side and client-side) and complex API manipulation (REST/SOAP). Certifications (Required and Preferred) ServiceNow Certified System Administrator (CSA) required ServiceNow Certified Implementation Specialist (CIS) in at least 3 of the following: ITSM, ITOM, SecOps, or HRSD preferred ITIL v4 Foundation required Certified Technical Architect (CTA) or Certified Master Architect (CMA) program comple…