Service Writer & Warranty Administrator

Goodhue Boat Company is growing and we are looking for driven, enthusiastic, and talented individuals to join our team and grow with us! Goodhue is a family-oriented company that values diversity, gender equality, open lines of communication and believes in developing employees to their fullest potential. We are looking for a Full-Time Service Writer & Warranty Administrator to help us in delivering award-winning customer service and creating a unique and memorable experience for our customers. This position will assist the Service Manager in ensuring the success of the Marina at our Meredith, NH location. * * * **Position Overview** The Service Writer & Warranty Administrator will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department and ensuring our customers receive prompt, courteous and effective service. In this position, you will be part of a team that specializes in the maintenance, repair, and detailing of most makes and models of boats * * * **Primary Responsibilities** · Communicate with customers in a professional manner to gather all the information necessary to create an accurate estimate. · Consult and sell services that are applicable to the type of boat and customer’s needs. · Provide customers with a schedule of work, updates, and any changes that may occur. · Coordinate with customers on transportation of their boat. · Communicate with technicians to inform customers of the best remedies to properly repair their vessel. · Locate, order, and input parts for customer units based on technicians' notes and diagnosis. · Finalize and invoice work orders. · Ensure each customer has a positive service experience. · Spend quality time building a relationship with the customer. · Follow up after work is complete. · Work with vendors to process Warranty claims. · Perform other duties as assigned. * * * **Required Qualifications** · A minimum of 2 years marine service writer experience, preferred · Excellent customer service and phone skills are a must. · Must have superior selling skills and knowledge of how to cross-sell products and services. · Ability to work under pressure in a fast-paced environment. · Problem solving skills. · Marine parts and services knowledge is a must. · Experience with Lightspeed EVO, preferred. · Intermediate computer skills. * * * **Physical Requirements** · Ability to work in an active, fast-paced service environment. · Ability to sit or stand for extended periods of time. · Must be able to work in various weather conditions. * * * **Education, Licensing & Skills** · High School diploma or equivalent, required. · Valid Driver’s License, required. · Boater’s License, preferred. * * * **Work Schedule** · Monday–Friday + Weekends (5 days per week) · Monday–Friday schedule during off-peak season · Flexible scheduling * * * **Wages, Compensation and Benefits** · $55,000-$65,000 annually: Base + Commission and Bonuses. · Salaried Position · Bonus opportunities available. · Benefits: Health, Dental and Vision Insurance Paid Time Off Employee Discounts Growth Opportunities