Service Technician

# Service Technician **$25.00/hr guaranteed base + uncapped commission — our techs average $50K–$80K, and our top performer earned over $100K last year** * * * TerraFirma has been the Pacific Northwest's trusted name in foundation repair, basement waterproofing, crawl space encapsulation, and concrete repair **since 2005**. We're locally owned and operated — not a national chain. We don't just fix homes, we protect families, and our Service Technicians are the face of that promise long after the original crew rolls away. Do you thrive at the intersection of hands-on work and building real relationships with customers? This role is part technician, part trusted advisor: you'll inspect, diagnose, and repair existing systems — and when a home needs more protection, you'll recommend it and earn commission on it. If you connect easily with people, take pride in quality work, and want your paycheck to reflect both — this role is built for you. ## HOW THE PAY WORKS — NO GUESSWORK - **$25.00/hr guaranteed base** — your floor doesn't depend on what you sell - **Uncapped commission** on additional products and services customers choose - Typical total earnings: **$50,000–$80,000/yr** — and our top performer cleared **$100,000** last year - Company vehicle provided; paid drive time between appointments ## A DIFFERENT KIND OF DAY You'll travel to pre-scheduled customer appointments — no cold-calling, no door-knocking. Every customer already knows TerraFirma; your job is to take care of them. **Service & Installations** - Perform annual customer maintenance visits, examining previously completed work - Diagnose and resolve warranty and non-warranty issues on existing installations - Install additional products purchased by the customer - Adhere to job specifications, quality standards, and safety guidelines on every visit - Report product or installation issues promptly to the Service Manager - Work safely in crawlspaces and basements; drive the company vehicle to appointments daily **Sales & Customer Relations** - Build long-term relationships and represent TerraFirma professionally on every visit - Recommend additional products and services to enhance original installations or remedy new issues - Obtain customer approval before proceeding with any additional work or changes - Maintain communication with customers until every concern is fully resolved **Administration & Training** - Complete paperwork and follow-up communications promptly after each appointment - Communicate job status to the Service Manager; attend weekly service meetings - Ride-alongs with the Sales Manager and peers — we invest in making you better at both halves of this job ## WHERE THIS ROLE GOES Service Technicians build the two skill sets that open the most doors here: technical mastery and customer trust. Techs have paths into senior service roles, our sales team, and management — and we promote from within first. ## WHAT WE ASK - Experience in construction, home improvement, sales, or customer service — hands-on mechanical aptitude is a strong plus - Strong communication skills — confident and professional in person and over the phone - Comfortable using computers and tablets for scheduling, documentation, and customer communication - Able to communicate effectively with customers; Spanish/English bilingual is a plus - Comfortable in confined spaces (crawlspaces, basements); able to lift 50 lbs regularly and up to 100 lbs occasionally - Valid driver's license and ability to meet company vehicle insurance requirements ## WHAT WE OFFER - **Company vehicle provided** - **Guaranteed hourly base + uncapped commission** — see "How the Pay Works" above - **14 days PTO** + 7 paid holidays - All tools/equipment provided - Medical, Dental, and Vision insurance plans - 401(k) Retirement Plan with company match - Company-paid Life Insurance and AD&D; Short and Long-Term Disability coverage - Paid Family & Medical Leave - Wellness programs and a family-oriented culture where…