Service Technician IV

Smart Tech Contracting delivers turnkey BAS & EPMS solutions for mission-critical colocation and hyperscale data centers operating at national program scale. As a Master Systems Integrator (MSI), we unify controls construction (DDC, PLC, SCADA) with software engineering, optimized graphics / UI standards, and program-level governance. Complex integrations are delivered cleanly, consistently, and fast. Our teams thrive in high-stakes environments where quality control and uptime matters, schedules are compressed, and coordination is everything. **Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.** **Position Title:** Service Technician IV **Position Location:** Remote with up to 75% travel to job sites throughout the US. Must be located near a major US airport. **JOB SUMMARY** The Service Technician IV provides technical support for emergency service and planned preventative maintenance of Building Automation Systems in Healthcare, Industrial, and Mission Critical / Technology sectors. This Service Technician IV will work with the service manager, service coordinator, project managers, other service engineers, systems integrators, equipment vendors and client staff while performing BAS service-related work and reporting. The Service Technician IV will rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. This person will communicate and operate in line with organizational goals and values, as well as departmental objectives. **ESSENTIAL FUNCTIONS** **BAS Emergency Service and Support (40%)** - Responding to client emergency service calls including participation in 24/7 hotline pool - Troubleshooting BAS and mechanical systems using secure remote connectivity software tools and multiple BAS software platforms - Creating and updating service work tickets using company tools - Travel to client sites including assisting with coordinating local vendors, system integrators, and contractors - Document activities in detail and provide frequent client communication **BAS Preventative Maintenance (40%)** - Remote and on-site scheduled BAS technical reviews of system installation, performance, function, GUI, and alarms - Calibration verification using portable testing instrumentation **Reporting (20%)** - Develop service reports for internal and external stakeholders - Manage personal hours using company tools **Completion of Assigned Tasks and Deliverables on Time and on Budget** *Performs Other Related Duties as Assigned* **POSITION REQUIREMENTS (BEGINNER LEVEL FOR ALL THE FOLLOWING)** - Ability to work successfully in a remote environment thru effective communication and organizational skills, self-motivation, proactiveness and resourcefulness in a distraction free workspace - Knowledge of IoT or smart building solutions - Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management - Knowledge of integration of open-source protocols via Ethernet and serial communication buses (BACnet, Modbus and SNMP), with a basic understanding of HVAC systems and BAS architecture to support end-to-end control system functionality - Knowledge of networking used in BAS systems including interfacing with client IT resources - Ability to in BAS software including Tridium Niagara (AX/N4), Honeywell WEBs, Distech Controls, Automated Logic, Delta Controls, or Reliable Controls - Skilled in Startup and troubleshooting of BAS systems in data center / critical environments - Skilled in completing assignments accurately and with attention to detail - Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation - Ability to follow company and site safety requirements - Ability to analyze and prepare documents, reports and correspondence - Ability to communic…