Service Technician II

## Description **B I R G E & H E L D** *Investing in Communities to Transform Lives.* ***260 Unit Multifamily Community****The Charles at Coventry (Lexington, KY)*** **WHO WE ARE** It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision. At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.” **POSITION OVERVIEW** The **Service Technician II** is responsible for ensuring the overall maintenance, functionality, and appearance of the community’s physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high-quality resident experience. This person will report directly to the Operations Manager. **KEY RESPONSIBILITIES** **Compliance and Professional Standards** - Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws. - Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors. **Property Maintenance and Repairs** - Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal. - Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds. - Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities. - Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager. **Work Order Execution and Task Coordination** - Complete assigned work orders promptly, requesting support and reporting any delays or issues. - Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams. - Standard expectations include completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days, unless directed otherwise by the Operations Manager. **Grounds and Site Management** - Maintain community grounds to ensure a clean, safe, and welcoming environment. - Oversee the day-to-day maintenance of the assigned B&H portfolio. - Provide assistance to other B&H assets as needed to drive broader company goals and operational success. **Administrative and Reporting Duties** - Complete and submit required forms, reports, and documentation in an accurate and timely manner. - Participate in other related responsibilities as assigned by the Service Manager. **On-Call and Emergency Response** - Participate in the on-call rotation to respond to after-hours maintenance emergencies as needed. **EDUCATION, EXPERIENCE, AND SKILLS** - Minimum of two (2) years of demonstrated success in apartment maintenance, construction, or a related field. - EPA certification required for refrigerant handling, or willingness to obtain certification upon hire. - HVAC certification, preferred. - For positions that require travel between properties, a valid driver’s license and reliable transportation are required. - Above average oral communication skills. - Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools. - Able to operate all necessary tools to perform the essential functions of the position. - Experience in residential property maintenance is beneficial. - Working knowledge of OSHA standards and other environmental safety standards. - Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of…