Service Technician I

Welcome! ‎ Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager. ‎ **Key Responsibilities:** • Works under minimal supervision to perform residential and/or light commercial service and maintenance calls • Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner • Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner • Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks • Completes routine maintenance and equipment cleaning as needed or required • Responsible for delivery and removal of parts and equipment needed to complete service work • Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. • Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability • Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction • Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit. • Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for • Represents the company professionally, honestly, and ethically in all business matters and activities • Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed • Performs similar/other duties as needed or assigned • Regular, reliable attendance Health & Safety Roles and Responsibilities • Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately • Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately • Corrects substandard acts or conditions within area of control • Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s) • Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn • Complies with the general rules as prescribed by company program(s) procedure(s) • Operates devises or equipment as prescribed by company program(s) or procedure(s) • Participates in any safety initiatives, teams, or committees • Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately • Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents • Does not perform act that may endanger the safety or well-being of others • Does not engage in any pranks, contests, or rough boisterous behavior • Works in compliance with applicable legislative requirement **Qualifications:** • Associate's degree/Certification in HVAC or related field or equivalent experience. Solid understanding of HVAC systems; previous experience as an Installer, Maintenance, or Service Technician Required ability to work independently; good problem-solving skills. • 2 to 5 years’ experience in HVAC with technical training certification required • Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area • EPA and safety certifications required • Skilled at servicing hea…