Service Technician

**POSITION SUMMARY**: Position is responsible for performing troubleshooting, problem solving, preventative maintenance, service, and repair of machine tools at customer site and on company facility. Incumbent performs all job functions in a high quality, efficient and timely manner. Incumbent works as a member of a team and assists team members as required. Makes recommendations to supervisor on process improvements to ensure customer satisfaction. **ESSENTIAL RESPONSIBILITIES**: - Performs troubleshooting and problem solving of CNC Machine Tools. - Performs high quality, efficient and timely machine/tooling installation as assigned. - Performs high quality, efficient and timely repair and preventative maintenance as assigned. - Ensures high quality levels/standards in all work performed and follows all safety procedures and requirements. - Trains and instructs customers, and internal team members, on proper installation, service/repair procedures for current & new equipment/machines and processes. - Using Service software, accurately documents all actions and findings, completes, and reports parts required and repair. Reporting is required same day, and at the maximum within 24 hours. - Consults with other team members, internal departments and/or external vendors to resolve issues related to installation and service/repair. - Continuously reviews current processes and searches out improvement methods. Recommends modifications and improvements to machine/equipment, processes, and procedures. - Communicates as needed to our customers including notification of arrival, progress updates, and checking out upon leaving the customer site. - Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material. - Responsible for the cleanliness, care, and upkeep of all company property. - Based on business need, assists, supports and/or performs other job functions within department or other work areas within scope and ability. **ESSENTIAL REQUIREMENTS**: - Associates Degree or certification in the troubleshooting, repair, and installation of CNC Machine Tool Products. - Minimum 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products. - A valid Drivers License, a good driving record, and the ability to “legally” operate a company “Service” vehicle or personal vehicle for company business. (You may be required to drive your personal vehicle for business until a company vehicle is assigned). - Good interpersonal communication skills. Ability to maintain professional conduct when dealing with customers, peers, builder representatives and suppliers. - Demonstrated self-starter and effective planning and organization skills. - Ability to participate as a member of a team, crossing department and divisional lines. - Ability to use PC and job-related software/programs for programming, documentation/record keeping. - Physical demands: continuous bending, stooping, standing, climbing, step stool climbing, lifting to 50lbs, lifting greater than 50lbs with assistance, pushing and pulling. - Willing to work flexible hours, including weekends and evening hours as required by customer. - Must be able to travel in support of training, out-of-state or out-of-country customers, and assist other divisions as required to support business demand. Ability to obtain and maintain a valid Passport. - Ability to obtain a major credit card i.e., American Express, Visa, or Master Card, based on your own personal credit history to utilize for business expenses and occasional travel requirements. **Working Conditions:** Work uniforms are company provided. Manufacturing work environment which includes moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles. Hands on work with machine tool equipment. LCD viewing and key entry. Internal/ex…