Service Technician (Anchorage)

ENSTAR is on a mission to deliver safe and reliable natural gas to Alaskans. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team. **What You Will Do:** **As a Service Technician, you will play an essential role within our Anchorage Service department, reporting to the Service Supervisor. Your responsibilities will include, but are not limited to:** - Investigate gas odor/leak calls. *(Examine meters, probe and inspect above ground and below ground gas piping for gas concentrations. Inspect appliance connections for leaks, such as loose pipe joints, to pinpoint gas leaks.)* - Perform repairs, adjustments, and relights to natural gas burning appliances. - Repair or replace gas meters, gas regulators, and meter bars. - Investigate suspected illegal use of gas. - Install gas piping, rebuild meters sets, appliance connects, repair leaks. - Discontinue or connect gas service to customer's establishment, following written or oral instructions. - Investigate customer complaints regarding high service cost. *(May inspect meters, valves, and pipes to detect defects such as leaks or malfunctioning meters using testing equipment.)* - Perform collections activities including hanging door tags, locking meters, obtaining reads, and discussing payment details with customers. - Install commercial and residential-type gas meters and regulators. - Remove meters from vacant or abandoned buildings. - Work in a constant state of alertness and in a safe manner. - Use portable electronic devices to receive, create, cancel, and close work orders. - Inspect gas piping and appliance installations for code compliance on customers' premises. - Work in all types of weather conditions, especially in cold and wet environments; may include walking through deep snow. - Operate a motor vehicle in all weather conditions while holding our safe driving policies to the highest level of importance. **What You Will Bring:** - High School Diploma or equivalent. - Three years' service/plumbing experience. - Must possess State of Alaska limited Plumbers or Gas Fitters License and Municipality of Anchorage Plumbers or Gasfitters card or qualify to take the test(s). *(ENSTAR will allow reasonable time to obtain required licenses.)* - Experience with work that requires high mechanical aptitude. - Able to work standby, rotating shifts, extended hours, weekends, and holidays. - Must be able to pass initial and continuous federally required Operator Qualifications training and tests. - Qualified applicants must reside within 60 minutes driving time from ENSTAR facility and 30 minutes when on standby. - Must possess a valid Alaska driver's license and be qualified to operate a company vehicle under the conditions of the Safe Driving Standard Operating Procedure. - Ability to pass a background, driving, employment history, and drug screen. **Preferred skills and qualifications:** - Ability to interpret and apply Uniform Plumbing and Mechanical Codes. - Basic knowledge regarding gas appliance installation and natural gas piping/heating systems. - Ability to learn and understand ENSTAR's Standard Operating Procedures (SOPs) and Best Practices as they relate to service department fieldwork. - Ability to be self-directed and self-motivated. Must be able to think and work independently with minimal supervision or assistance from others. - Must be able to perform emergency response functions. - Must have good communication skills, be able to maintain good customer service standards, and effectively handle conflict. - Must be able to use portable electronic devices for receiving, closing, canceling work orders, viewing/modifying customer account information, and resourcing data or communicating via provided programs and applications. - Ability to interpret/enforce applicable codes related to setting meters (gas piping, venting, etc.). - Ability to read/interpret as-builts/maps; applicable code books. - Ability…