Service Support Specialist

As the Service Support Specialist, you will work directly with customers and internal departments to meet the service needs of the product line. The goal is to take care of the accurate and timely transmission of information to all involved parties in order to ensure high service quality. **This is a Hybrid role in our Ann Arbor, MI office.** **What you will accomplish together with us:** - Interface with end users and the field service organization and communicate all requests, requirements, and issues to the internal organization - Assist in scheduling field service onsite visits and work with customers to ensure all requirements are met prior to installation or maintenance visit - Create service orders, update status, process parts orders, service invoicing, and creation of service center notifications - Create new service contracts in SAP, update equipment records, process renewals, and run reports as needed - Review and report on engineer inventory levels - Work with engineers to cycle count stock and ensure inventory is decremented properly via secure order processing **What will convince us:** - High school diploma required, academic degree in business or similar is preferred - 2+ years of work experience in a customer service role - ​Strong written and oral communication along with ability to deal effectively with customers in a professional manner - Strong ability to multi-task **We Value:** - Experience with field service organizations preferred - SAP experience preferred - Identification with our core values: Sustainability, Openness, Enjoyment **What We Offer** As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits: **Personal and Professional Development:** Mentoring, leadership programs, internal seminar offerings **Worklife Balance:** Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules **Making an Impact Right from the Start:** Comprehensive onboarding, including a virtual online platform **Welcoming Culture:** Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” **Health & Well Being:** Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. **Intelligent Working Environment:** Working in smart buildings with the latest technology and equipment. **Retirement Savings Plan:** 401 k (with generous company match) **Flexible Spending:** HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account **Company Paid Benefits:** Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate **Additional/Optional:** Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP [here.](https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) [E-Verify Participation Info](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) [E-Verify Workers Rights](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf) Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance th…