Service Supervisor

427 E FM 1382 75104 CEDAR HILL,TX DALLAS UNITED STATES **Why choose us?** **Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!** At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Position Purpose The Service Supervisor is responsible for supporting front-end operations by delivering exceptional customer service, supervising front-end team members, and ensuring efficient daily operations. This position assists with overseeing cash handling procedures, customer transactions, staffing support, and compliance with company policies while promoting a positive shopping experience. Key Responsibilities Customer Service - Provide exceptional customer service and create a welcoming environment for customers. - Address customer questions, concerns, and service issues promptly and professionally. - Resolve customer complaints and escalate issues when appropriate. - Promote company programs, services, and customer loyalty initiatives. - Lead by example in delivering outstanding customer service. Front-End Operations - Assist in supervising daily front-end operations, including check stands, self-checkout areas, and customer service functions. - Monitor customer flow and adjust staffing to maintain efficient service levels. - Ensure registers, self-checkout equipment, and service areas remain operational and customer-ready. - Support opening, closing, and shift transition procedures. - Maintain front-end cleanliness, organization, and presentation standards. Team Leadership - Provide direction, coaching, and support to cashiers, courtesy clerks, and front-end associates. - Assist with training new employees on operational procedures and customer service expectations. - Promote teamwork and a positive work environment. - Participate in employee development and performance improvement initiatives. - Support leadership in communicating company goals and expectations. Cash Handling & Compliance - Ensure compliance with all cash handling procedures and company policies. - Assist with register accountability, audits, pickups, and balancing processes. - Monitor transactions for accuracy and proper procedures. - Support investigations related to shortages, overages, or operational discrepancies. - Maintain confidentiality regarding financial and employee information. Safety & Loss Prevention - Follow all company safety standards and operational procedures. - Promote a safe working and shopping environment. - Monitor and report potential safety hazards and security concerns. - Support loss prevention initiatives and asset protection programs. - Ensure compliance with applicable regulations and company policies. Operational Performance - Support departmental goals related to customer service, productivity, and labor management. - Assist in managing workflow to improve efficiency and customer satisfaction. - Identify opportunities to improve front-end operations and service standards. - Maintain awareness of store programs, promotions, and sales initiatives. **We also provide a variety of benefits including:** - **Competitive wages paid weekly** **· Access to up to 50% of your earned wages before payday, via our partnership with Stream** - **Associate discounts** - **Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)** - **Time off (vacation, holidays, sick pay). For eligibility requirements please visit** https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScx…