Service Supervisor

**Position:** Service Manager **Category:** Non-Exempt **Supervisor:** Community Manager **Hours:** Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours). **Physical** **Demands:** Medium work (exerting 50 lbs. of force occasionally), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing. Visual acuity to operate hand tools. Subject to weather. **Drug** **Screens:** Pre-employment, post injury, reasonable suspicion, and possible random screens. **At New Earth Residential we believe in the power of community.** Have you ever dreamed of running a Command Post and leading a team to the rescue? As our Service Supervisor, you'll oversee a network of beautiful apartment communities and manage a team of talented technicians. Your mission? Ensuring lush, perfectly maintained lawns and gardens, as well as well-functioning facilities, all while keeping residents' high-tech appliances in top shape. It’s a big responsibility—are you ready to take it on? **Highlighted Employee Benefits:** - Offering mentor program for all team members - Compensation package including monthly and quarterly bonuses - Health, vision, dental and life insurance - 401k benefits - 30% rent discount - Biannual team celebrations - PTO accurals starting at 15 days a year - Virtual and on-site trainings monthly **General Summary of Associate Responsibility:** - To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager. **Preferred Knowledge / Experience / Ability:** - Capable of following precise oral and written instructions. - Strong leader dedicated to delivering exceptional customer service. - Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently. - Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast-paced environment. - Collaborative team player with strong communication, organizational skills, and the ability to engage with on-site staff, residents, supervisors, corporate associates, and vendors effectively. - Fluent in English; bilingual candidates are encouraged to apply. - Skilled in tracking and managing inventory of materials and parts. - Physically able to lift up to 50 lbs., including work with chemicals. - Proficient in intermediate math, necessary for financial records, budgeting, and fiscal reporting. - Available for emergency calls during nights and weekends as needed. - Demonstrated proficiency in Outlook, Excel, Word, and internet tools. - Attentive to community needs with a strong commitment to maintaining common areas and amenities. - Requires a high school diploma or equivalent, along with a solid foundation in business practices. - HVAC/R certification. **Responsibilities:** 1. **Residential Standards:** - Provides support by performing general maintenance duties, including: - Available for "on-call" duties as needed. - Accountable for the independent and timely completion of service requests in occupied apartments, adhering to established company and property standards. - Oversees all aspects of property maintenance, focusing on resident satisfaction and contributing to occupancy goals. - Engages in preventive maintenance programs and manages the ongoing maintenance and repair of all mechanical systems to preserve the property's value. - Ensures that grounds and common areas are kept clean and well-maintained at all times. - Performs additional related duties and responsibilities as assigned. - Adheres to all safety precautions while executing tasks. - Provides courteous and friendly service to residents, ensuring a 5-star experience. 1. **Community Inspections and Quality Assurance Review:** - Conducts new construction walkthro…