Service Supervisor

**About Us** Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit [www.accelentertainment.com](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcts.businesswire.com%2Fct%2FCT%3Fid%3Dsmartlink%26url%3Dhttp%253A%252F%252Fwww.accelentertainment.com%26esheet%3D54294508%26newsitemid%3D20250723350662%26lan%3Den-US%26anchor%3Dwww.accelentertainment.com%26index%3D3%26md5%3D9fc1735d2b9c28387bc8888cfb9ac2d4&data=05%7C02%7CLeslieR%40accelentertainment.com%7C1bb4629b95284e5cf4ea08ddcf9e9224%7C201746df108c4f4c8e44e814f9857eff%7C0%7C0%7C638895002146732611%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=0qSj4FhGwdhdIbt7%2BRNec9xfBbkLiZGRVwITse3R0RY%3D&reserved=0). **Job Description****:** **Summary:** The primary responsibilities of this position include, but are not limited to, overseeing the day-to-day operations in the service region related to service, installation and movement/removal to ensure all locations are properly scheduled, serviced, and maintained. Additional responsibilities include the coordination of projects with Service Technicians. **Duties and Responsibilities:** - Supervise and schedule equipment installations and removals within a region - Supervise, track, maintain and audit regional gaming parts and equipment - Monitor Workday for regional Gaming Service Technicians day-to-day, timecards and PTO hours - Respond and troubleshoot service calls for equipment repairs in a timely manner; prioritize according to urgency and location - Manage inventory to ensure parts are available when repairs are needed - Completes all necessary documentation for device entry and logs - Other duties as assigned **Qualifications:** - Minimum 21 years of age - Valid driver’s license and clean driving record - Ability to obtain and/or maintain a Terminal Handler’s License by the Illinois Gaming Board - Strong organizational skills - Commitment to excellence and high standards - Excellent written and verbal communication skills - Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow - Ability to work independently and as a member of various teams and committees - Versatility and willingness to work within constantly changing priorities with enthusiasm **Base Pay Range****:** $50-65k *This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.* *Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including…