SERVICE OPERATIONS SUPERVISOR - COMPUTER REPAIR

**MICRO CENTER** is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking self-motivated, results oriented **SERVICE OPERATIONS SUPERVISOR** in our Computer Service Repair and Knowledge Bar**.** It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years! Pay range from $70,304 salary [Click here to see our job video](https://www.youtube.com/watch?v=5c4o5U9pCaI) The **SERVICE OPERATIONS SUPERVISOR** is responsible for the operational aspects, goals and metrics of the Computer Service Repair Department. **MAJOR RESPONSIBILITIES:** - Provide strong leadership, **coaching**, and **direction** to a cross-functional team of 8–10+ employees and support staff to drive performance, maintain quality standards, and enhance customer satisfaction. - Oversee all **parts ordering, returns, and quality control** processes to ensure timely execution and high standards in inventory management. - Ensure **customer service standards** are consistently met, managing escalations and complex service issues with professionalism and empathy. - Monitor and optimize department performance across key metrics, including **customer satisfaction**, **repair productivity**, **revenue generation**, and **operational efficiency**. - Participate in **hiring, onboarding, and staff development**, ensuring all team members are equipped with knowledge and support to perform effectively. - Assist in creating **efficient scheduling** to ensure optimal staff coverage during peak and non-peak hours. - Maintain up-to-date **technical certifications** for the service team to ensure compliance and capability in servicing current technologies. - Oversee the **appearance, organization, and maintenance** of the service department and parts room to reflect operational excellence. **EDUCATION & EXPERIENCE:** - High school diploma or equivalent. Associate or Bachelor's degree from a college or technical school preferred. - At least one year of related supervisory or management experience in a service facility, retail service department or tech support environment preferred. A+ and Apple certification required within 120 days of hire. - **Communication and Language Skills:** Ability to communicate professionally, handle multiple customers and projects at once. Ability to read, analyze, and interprets general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates. - **Reasoning and Mathematical:** Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form. - **Physical requirements:** Ability to regularly life and/or move up to 10 pounds, and occasionally lift up to 50 lbs., stand for prolonged periods of time. - **Shifts** include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays. **MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:** - Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates - 401K Plan with Company Match - Paid Time Off - Employee Discount that includes a Friends & Family Discount Program - Tuition Reimbursement & Ed…