Service Operations Manager

3100 INDEPENDENCE PKWY 75075 PLANO,TX COLLIN UNITED STATES **Why choose us?** Job Description Purpose The Service Operations Manager is responsible for overseeing front-end store operations, customer service execution, labor management, compliance, and associate development. This position ensures exceptional customer experiences, efficient service operations, and effective leadership of front-end teams while supporting overall store performance. The Service Operations Manager partners with store leadership to drive sales, operational excellence, and a culture of safety, service, and accountability. Key Responsibilities Customer Service & Store Operations - Leads and directs front-end operations to deliver an outstanding customer experience. - Models and reinforces customer service standards and company values. - Ensures efficient operation of checkout lanes, customer service desks, self-checkout areas, and related front-end functions. - Resolves customer concerns and escalates issues when appropriate. - Monitors service levels and adjusts staffing to meet business needs. - Maintains a clean, organized, and customer-ready front-end environment. - Supports store-wide operational goals and initiatives. Leadership & Talent Development - Supervises, coaches, and develops Service Supervisors, Customer Service Associates, Cashiers, Courtesy Clerks, and other front-end associates. - Conducts performance observations and provides timely coaching and feedback. - Participates in recruiting, interviewing, hiring, onboarding, and training activities. - Promotes associate engagement, retention, and career development. - Develops future leaders through mentoring and succession planning. - Ensures all associates understand and follow company policies and procedures. Labor & Scheduling Management - Creates and manages schedules to achieve service standards while maintaining labor budgets. - Monitors labor productivity and staffing effectiveness. - Adjusts schedules based on business demands, seasonal trends, and operational requirements. - Reviews attendance and timekeeping practices to ensure compliance. - Partners with store leadership to address labor opportunities and challenges. Compliance & Safety - Ensures compliance with company policies, cash handling procedures, food safety requirements, and operational standards. - Maintains accurate records and documentation as required. - Supports workplace safety initiatives and promotes a safe working environment. - Conducts routine operational audits and follows up on identified opportunities. - Ensures completion of required training and compliance programs. Financial Accountability - Assists in managing front-end expenses and labor budgets. - Monitors operational performance metrics and service indicators. - Supports shrink reduction efforts through proper operational controls. - Maintains accountability for cash handling, deposits, and front-end financial procedures. - Identifies opportunities to improve operational efficiency and profitability. **We also provide a variety of benefits including:** - **Competitive wages paid weekly** **· Access to up to 50% of your earned wages before payday, via our partnership with Stream** - **Associate discounts** - **Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)** - **Time off (vacation, holidays, sick pay). For eligibility requirements please visit** https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$myACI Benefits - **Leaders invested in your training, career growth and development** - **An inclusive work environment with talented colleagues who reflect the communities we serve** **Our Values – Click below to view video:** https://fw.tv/iframe/player?amp=1&channel=talent_acquisition&video=gp9481&max_videos=1&cookies_opt_in=true&cookies_root=falseACI Values ### About the C…