Service Manager

**Join Our Team at West Side Tractor Sales!** **Position:** Service Manager **Department:** Service **Reports To:** Regional Product Support Manager **Ready to ignite your career with a leading dealer of John Deere construction equipment?** At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values **innovation, collaboration, and customer service.** **Why West Side Tractor Sales?** - **Comprehensive Benefits Package:** Access to a full range of benefits that support your health, well-being, and future. ([*Link to benefits overview*](https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:c42856ca-4383-4780-80de-5f65079d9291)). - **Stay Ahead of the Curve:** We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends. - **A Culture of Safety & Teamwork:** At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction. **What You’ll Do:** - **Optimize Service Operations:** Develop, implement, enforce, and monitor service department processes that drive efficiency, profitability, and customer satisfaction. - **Manage to Goals:** Lead the department to meet annual performance goals and operate within budget. - **Build Customer Relationships:** Grow business through promotions, customer visits, and networking with new and existing customers. - **Warranty & PIP Management:** Submit all warranty and Product Improvement Program (PIP) claims accurately and on time for maximum credit. - **Lead the Team:** Assign jobs and work areas based on technician skillsets and ensure a productive and balanced workflow. - **Review & Approve Work Orders:** Ensure all work orders are accurate, complete, and ready for timely customer billing. - **Maintain Equipment & Tools:** Ensure all department vehicles, tools, and equipment are in safe working order. - **Develop Top Talent:** Oversee recruiting, staffing, employee development, and performance management of the team. **What We’re Looking For:** - **Experience**: 5+ years as a technician in a service department; previous shop foreman or management experience strongly preferred. Technical school certificate or equivalent hands-on experience. - **Mechanical Knowledge**: Solid understanding of parts, equipment, and machinery - **Leadership Skills**: Strong ability to lead, coach, and manage a team. - **Customer-Focused**: Excellent customer service and selling skills; able to handle objections professionally. - **Business Acumen**: Familiar with basic financial principles related to service operations and able to analyze internal reports. - **Tech Skills**: Proficient with computers, data entry, internet tools, and Microsoft Office programs. - **Flexible Availability**: Willing and able to work extended hours as needed **Physical Requirements:** - Able to lift up to 50 lbs and perform physical tasks like bending, climbing, and kneeling. - Comfortable working in loud, busy environments around moving machinery. **Ready to Join Us?** Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today!