Service Manager - RideNow Dallas

***RideNow Powersports - Dallas*** is looking for a **Service Manager** who’s ready to deliver top-tier service! ### **What You’ll Do:** - Lead your team, manage operations, and ensure an outstanding experience for every customer. - Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy - Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability - Lead and develop your team through ongoing coaching, performance management, and training - Collaborate with other department heads to streamline communication and maximize the overall dealership experience - Ensure all safety standards and manufacturer requirements are consistently met - Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service - Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication - Maintain accurate records and ensure proper cashiering and documentation practices - Foster a strong team culture with a focus on accountability, continuous improvement, and results ### **What We’re Looking For:** - 3+ years of management experience in a retail environment (dealership preferred) - A deep understanding of service operations, workflow optimization, and technician productivity - Strong leadership and team-building skills - Excellent communication skills with a sharp focus on customer satisfaction and problem resolution - Mechanically knowledgeable and familiar with service diagnostics and repair processes - Deep understanding of dealer management tools (CDK and/or Lightspeed preferred) - Motorcycle endorsement preferred - Ability to stay organized and manage time effectively - Must be able to stand for extended periods of time - Must be able to safely push motorcycles weighing up to 850lbs - Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays. - Must be able to frequently bend, kneel, crouch, and reach to perform job duties. ### **Why Join RideNow?** - Commission based pay - Medical, dental, and vision insurance - Employer paid life and short-term disability insurance - Employee discounts *All applicants must pass pre-employment testing including background check, MVR, and drug screening.* *IND02*