Service Manager

## Overview **What we can offer you:** - **Great benefits-** We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth. - **A job that challenges you-** Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top-notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers' expectations. - **Great Culture****-** We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy, and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time. **Who is Middleburg Communities?** At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners. Middleburg is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with approximately $1 billion in recurring annual development value. [https://middleburg.com/](https://middleburgcommunities.com/) *Middleburg Communities is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.* ## Description Middleburg is currently hiring a Service Manager to work under the direction of the Property Manager, the Service Manager is responsible for all physical operations of the apartment community, coordinating and performing maintenance and repair services to ensure excellent curb appeal and quality of apartment homes, responding to customer service requests, monitoring and adhering to all safety policies, providing a positive work environment for maintenance team members, and leading by example. The Service Manager lives and promotes our Mission and Values. **Position Overview:** *Maintenance Services:* - Direct & oversee all aspects of maintenance of the community, including resident satisfaction & retention. - Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services per policies and procedures. Maintain accurate records. - Provide first-line information, documentation, and training regarding any property-specific special needs including, but not limited to, asbestos, lead, and deficient plumbing. - Daily inspection of the property for curb appeal, condition, and safety issues to meet Inspection Report standards and “white glove” test. - Schedule, coordinate, and assist with apartment turns including assistance with the resident move-out and apartment renovations. - Ensure vacant apartments are in market-ready…