Service Manager

The **Service Manager** oversees maintenance operations for at least one apartment community (typically fewer than 600 apartments), providing hands-on leadership, vendor oversight, team development, and operational consistency to ensure high-quality service delivery and property readiness. **KEY RESPONSIBILITIES** - Lead and manage all maintenance operations across at least 1 apartment community ensuring consistent service standards and resident satisfaction - Supervise, schedule, and prioritize daily maintenance activities including service requests, preventative maintenance, make-readies, and emergency response across assigned properties - Manage and develop maintenance staff — set performance expectations, conduct coaching, and mentor team members to build technical capability and career readiness - Oversee vendor and contractor relationships — schedule third-party work, negotiate service agreements, monitor quality, and ensure timely completion of repairs and replacements - Direct unit turn scheduling and execution to minimize vacancy days and ensure move-in readiness meets company standards - Conduct routine site inspections across assigned communities to assess property condition, curb appeal, safety compliance, and overall maintenance quality - Lead preventative and scheduled maintenance programs, ensuring timely execution, proper documentation, and compliance with company standards - Manage inventory control across assigned properties — monitor parts and supply levels, coordinate ordering, and ensure teams have adequate tools and materials - Perform needs assessments to identify repair, replacement, and capital improvement priorities, and communicate recommendations to Leadership - Provide advanced troubleshooting support for HVAC, plumbing, electrical, and building systems, serving as the escalation point for complex issues - Support repair, maintenance, and capital budget planning and cost management across assigned communities - Ensure all maintenance team members maintain required licenses and certifications (EPA, CPO, and applicable local/state requirements) - Lead safety meetings and maintain OSHA/MSDS compliance across all assigned properties - Follow and enforce company safety procedures and appearance standards **REQUIRED SKILLS/QUALIFICATIONS** - Considerable experience (3–5+ years), advanced technical knowledge, and strong troubleshooting skills - Strong multifamily maintenance management experience - Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems - Strong leadership and customer service skills - EPA certification Type I, II, or Universal required; CPO preferred in some portfolios - Strong recordkeeping and team support skills - High School diploma or equivalent **PREFERRED QUALIFICATIONS** - Bilingual communication ability where useful for the properties - High school diploma; trade school or some college - CAMT certification - Multifamily supervisory experience **COMMUNICATION SKILLS** - Supervise and direct maintenance staff through clear daily work assignments, performance feedback, and team accountability - Communicate effectively with residents regarding maintenance activities, service timelines, and emergency procedures, ensuring a professional and responsive experience - Coordinate with leasing and office teams on unit turn timelines, move-in readiness, and property condition updates - Manage vendor and contractor communication — relay scope of work, schedule repairs, and follow up on completion quality and timelines - Lead regular safety meetings and communicate OSHA/MSDS compliance expectations to the maintenance team - Interface with Community Managers and Regional Vice Presidents on property condition, budget needs, and maintenance performance - Prepare written reports on service request volumes, turn metrics, preventive maintenance completion, and budget performance for leadership review **TECHNOLOGY SKILLS** - Advanced proficiency in property manageme…