Service Desk Personnel - Nashville TN-Onsite

INFO ORIGIN INC · Nashville, TN

Full-timeTechnologyEntry Level$25–$30/yr

About the Service Desk Personnel Nashville TN role

Service Desk Personnel Nashville TN positions focus on delivering results in their domain. This page aggregates open Service Desk Personnel Nashville TN roles and what employers typically expect.

We're looking for an IT Help Desk professional with strong customer service skills to provide technical support in a fast-paced call center environment (up to 30 calls/day). **Key Responsibilities:** - Troubleshoot printers, hardware, software, and network connectivity (VPN, Wi-Fi, LTE). - Manage Active Directory (password resets, account unlocks, user account support). - Support and deploy iPhones/iPads, including setup, backups, and troubleshooting. - Provide remote support using MSRA, RDP, Microsoft Teams, and Webex. - Assist with video conferencing solutions (Microsoft Teams, Cisco Webex, Cisco Presence). - Resolve application access and compatibility issues. - Manage ServiceNow tickets, including assignment and resolution. **Qualifications:** - IT Help Desk or Call Center experience preferred. - Strong customer service and communication skills. - Ability to lift up to 50 lbs. - Experience with Active Directory, ServiceNow, Microsoft Teams, Cisco Webex, and basic network troubleshooting is preferred.

Salary estimate

$25 – $30/yr

Provided by the employer.

Skills for this role

Communication

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