Service Desk Engineer

rfa-2 · London

Full-timeService DeskTechnology$58,000–$78,000/yr

About the Service Desk Engineer role

Service Desk Engineer positions focus on delivering results in their domain. This page aggregates open Service Desk Engineer roles and what employers typically expect.

10am - 7pm shift The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services. The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment.

Salary estimate

$58,000 – $78,000/yr

Provided by the employer.

Skills for this role

CommunicationSecurityAutomation

Resume tips for Service Desk Engineer applicants

Lead with measurable achievements relevant to Service Desk Engineer (numbers, scope, impact).
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List the specific tools and skills the role names (e.g. Communication, Security).
Keep it to one page for early-career, two pages for senior Service Desk Engineer candidates.