Service Desk Analyst

Nashville International Airport · Nashville, TN

Full-timeGovernmentMid Level$63,795–$109,797/yr

About the Service Desk Analyst role

Service Desk Analyst positions focus on delivering results in their domain. This page aggregates open Service Desk Analyst roles and what employers typically expect.

**As infrastructure critical to the region’s growth and prosperity, Nashville International Airport** **® (BNA®) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The State of Tennessee’s 2025 Economic Impact Study reports that in 2024 alone, BNA generated $13.8 billion in total economic impact, supported 80,000 jobs and contributed to $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more information, visit** [flynashville.com](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.flynashville.com%2F&data=05%7C02%7CDavid.Obot%40flynashville.com%7Cb483a1977c49452038e108decc958352%7Ce1cd18f448e04f4799ed8569e0478a50%7C0%7C0%7C639173139689296308%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=upuDGU0M%2BaFIKInfz5l1s821rvEdWERNUGu%2BcuOetBs%3D&reserved=0)**. Follow us on Facebook:** [@NashvilleInternationalAirport](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FNashvilleInternationalAirport&data=05%7C02%7CDavid.Obot%40flynashville.com%7Cb483a1977c49452038e108decc958352%7Ce1cd18f448e04f4799ed8569e0478a50%7C0%7C0%7C639173139689320139%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=8h7L7Gu65I8OKrqZsQc%2FBNhjcwbt8gS82JRe9U28cqg%3D&reserved=0)**, X:** [@Fly_Nashville](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.twitter.com%2Ffly_nashville&data=05%7C02%7CDavid.Obot%40flynashville.com%7Cb483a1977c49452038e108decc958352%7Ce1cd18f448e04f4799ed8569e0478a50%7C0%7C0%7C639173139689335043%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=8EjMLI9z1Cv%2F3oPRbQYktj25kDb1X1YT2x4JUSaQO5E%3D&reserved=0) **and Instagram:** [@FlyNashville](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fflynashville%2F&data=05%7C02%7CDavid.Obot%40flynashville.com%7Cb483a1977c49452038e108decc958352%7Ce1cd18f448e04f4799ed8569e0478a50%7C0%7C0%7C639173139689348563%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=DXkHJZEgXIWzWJq2UhHLxMLzyc%2FgDUo3Evb3UJSbHlA%3D&reserved=0)**. Learn more about New Horizon, our $3 billion growth and expansion plan for the airport, at** [BNANewHorizon.com](https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fbnanewhorizon.com%2F&data=05%7C02%7CDavid.Obot%40flynashville.com%7Cb483a1977c49452038e108decc958352%7Ce1cd18f448e04f4799ed8569e0478a50%7C0%7C0%7C639173139689362767%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Gp1VGvSldO6mDA2pSoY5kC3R8%2BEfcG478Jexn4Mo0jg%3D&reserved=0)**.** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Drug Free Workplace * * * **Hiring Process:** - Apply online - Interview(s) - Offer - Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen, credit check and breath alcohol test - Onboarding **Benefits**: - Deferred compensation plans - Educational Assistance - Health, Dental, Vision, Life, Disability Insurance - Health Screenings - Paid Holidays - Annual/Bereavement/Military Leave **Accepting Applications Until Filled** **Starting Salary Range:** $63,795- $109,797 **\*Final pay offer will be based on relevant skills and experience to the position.** **Job Summary:** The Service Desk Analyst assists users resolve issues with computer hardware or software. Responds to user inquiries, assesses problems and issues with information technology (IT) equipment and applications, and helps resolve these issues for users. Works closely with other IT departmental personnel to provide assistance on tasks. **Essent…

Salary estimate

$63,795 – $109,797/yr

Provided by the employer.

Skills for this role

ExcelPowerpointRecruiting

Resume tips for Service Desk Analyst applicants

Lead with measurable achievements relevant to Service Desk Analyst (numbers, scope, impact).
Mirror the exact keywords from the Service Desk Analyst posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Excel, Powerpoint, Recruiting).
Keep it to one page for early-career, two pages for senior Service Desk Analyst candidates.