Service Delivery Supervisor

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. This is a hybrid role that will require travel to sites in Lodi, CA 95240. Position Highlights: Full-Time: Monday-Friday 8:30-5:00 PM OR 8:00-4:30pm Location: This role will be performed at one location Stockton California and Lodi, California Processing medical records along with by taking calls from patients, insurance companies, and attorneys to provide medical records status Documenting information on multiple platforms using two computer monitors. Preferred Customer Service and Data Entry and Release of Information experience Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan with matching contributions & Tuition Reimbursement You will: Have a passion to lead, train and motivate a growing and excited Team. Communicate and collaborate with leadership on issues, opportunities, or challenges. Lead Audit Team which receives requests from Payors Review data and provide client and leadership solutions Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders. Manage the Request coming in from the Risk Management Team of the client Be the leader of client locations and plan for fluctuating needs. Oversee the escalation calls from our centralized call centers Participates in project teams and committees to advance operational Strategies and initiatives Coordinates with location/client management on complex issues while building a strong relationship What you will bring to the table: A true leadership philosophy in which the goal of the leader is to serve Ability to support clients and your Team working both on-site and remotely. 1-2 years of Health Information related experience Well-versed with HIPAA standards. A knack for presenting to leadership, clients, and your Team via Video or in person. Solution provider and forward thinking Detail and quality oriented as it relates to accurate and compliant information for medical records. Power BI, MS Office Bonus points if: EMR experience with EPIC, or Cerner. Previous production/metric-based work experience Team building and experience elevating individuals’ careers. 1-2 years experience managing a team including, staffing, performance management and time and attendance. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash…