Service Counter Clerk

**Job Purpose:** - The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply. **Key Responsibilities:** - Greet customers warmly and provide assistance with their inquiries and needs. - Process returns, exchanges, and refunds accurately and efficiently. - Answer customer questions and provide information about products and services. - Handle customer complaints professionally and work towards resolving issues. - Assist with special orders, rain checks, or store credits as needed. - Operate POS systems to process transactions and verify receipts, documentation, or identification when required. - Maintain the cleanliness and organization of the service counter area. - Follow store policies and procedures to ensure compliance and consistency. - Communicate effectively with team members and management to facilitate smooth operations. **Benefits:** Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay. Full Time and Part Time - Employee Discount and Time & Half Holiday Pay. **Required Education:** - High school diploma or GED **Preferred Education:** - Some college coursework or related experience **Required Experience:** - No prior work experience required - Willingness to learn and follow procedures - Ability to interact politely with customers **Preferred Experience:** - 1–2 years in retail, cashier, or customer service roles - Experience handling cash, POS systems, or returns - Experience resolving customer complaints or issues - Basic familiarity with store operations and inventory **Required Skills and Abilities:** - Ability to greet customers and provide excellent service - Capability to process returns, exchanges, and refunds efficiently - Skill in answering customer questions and addressing complaints - Proficiency in operating POS systems - Ability to verify receipts, documentation, or identification when required - Commitment to maintaining cleanliness and following store policies - Effective communication skills