Service Coordinator

**Join Our Team at West Side Tractor Sales!** **Position:** Service Coordinator **Department:** Service Department **Reports To:** Service Manager **** **Ready to ignite your career with a leading dealer of John Deere construction equipment?** At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values **innovation, collaboration, and customer service.** **Why West Side Tractor Sales?** - **Competitive Pay:** Earn $20.00- $23.00+ per hour (depending on your experience). - **Comprehensive Benefits Package:** Access to a full range of benefits that support your health, well-being, and future. ([*Link to benefits overview*](https://acrobat.adobe.com/id/urn:aaid:sc:va6c2:c42856ca-4383-4780-80de-5f65079d9291)). - **Stay Ahead of the Curve:** We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends. - **A Culture of Safety & Teamwork:** At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction. **** **What You’ll Do:** - **Customer Interaction:** Respond to internal and external inquiries, providing helpful and timely support to customers and team members. - **Work Order Management:** Open, track, and process service work orders—making sure everything from labor to parts is accurate and invoiced on time. - **Technician Time:** Enter, review, and revise time entries on work orders; track prevailing wage; and approve employee timecards for accuracy. - **Warranty & Claims:** Assist in processing warranty claims, submitting accurate charges and documentation to manufacturers. - **Record Keeping:** Maintain organized, up-to-date service department files and customer equipment records. - **PO & Invoice Support:** Manage purchase orders for accounts payable and ensure all supporting documents are submitted properly. **What We’re Looking For:** **** - **Experience:** 2+ years of administrative or office experience (service or mechanical environment preferred) - **Attention to Detail**: You excel in keeping things organized and have a keen eye for accuracy in your work. - **Communication Skills:** You are a clear and professional communicator, both written and verbal, and know how to build strong relationships with colleagues and customers. - **Multi-Tasking Master:** You thrive in a fast-paced environment and are skilled at managing multiple responsibilities at once. - **Tech-Savvy:** Comfortable with data entry and basic computer skills, including navigation and internet usage. **** **Ready to Join Us?** Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today!