Service Coordinator

We are seeking a Service Coordinator to support customers and field technicians by providing technical troubleshooting, scheduling service work, and coordinating solutions across departments. This role requires strong communication skills and a solid understanding of electrical and mechanical systems of corrugated machinery. **RESPONSIBILITIES** - Respond to customer and technician calls regarding electrical and mechanical service issues. - Participate in an after‑hours on‑call rotation, typically one week at a time, depending on team size. - Schedule machinery installations and service visits. - Occasionally travel to assist with equipment evaluation, installation, or troubleshooting. - Collaborate with Engineering to resolve customer issues. - Support the Parts Department with technical questions. **QUALIFICATIONS** - Knowledge of electrical and mechanical systems and troubleshooting. - Ability to read and interpret blueprints, schematics, and engineering drawings. - Strong understanding of PLC‑based machinery controls. - Preferred experience with Allen‑Bradley (Rockwell) and Siemens PLC platforms. - Bonus: Knowledge of Omron controls. - Experience with corrugated equipment is a plus. - Strong written and verbal communication skills. - Proficiency with Outlook, Word, and Excel. **BENEFIT SUMMARY** - Health and Wellness: **Medical; Dental; Vision.** - ·Financial Future: **401k Plan with Company Match**; **Bonus Program** (variable annual bonuses based on company performance); **Employee Stock Ownership Plan** (annual ESOP stock allocations after meeting eligibility criteria). - · Well-being and Support: **Wellness Program; Education Assistance; Paid Time Off.** - · Safety and Comfort: **Safety Shoe and Prescription Safety Glasses Program; Seniority Recognition Program; Employee Assistance Program.**