Service Coordinator

The Service Coordinator is responsible for coordinating the daily activities of the Field Service, Repair Shop, Warehouse, Purchasing, and Sales departments to ensure the efficient execution of customer projects, repair work, and service operations. This position serves as the central point of communication for scheduling, workflow management, customer updates, resource allocation, and operational support. Working closely with the Operations Manager, the Operations Coordinator monitors the flow of work throughout the organization, ensuring personnel, materials, equipment, and customer requirements are aligned to support operational goals. This role is critical in maintaining productivity, communication, and accountability across all departments. The ideal candidate is highly organized, adaptable, and capable of managing multiple priorities in a fast-paced service and repair environment. Strong communication skills, attention to detail, and the ability to coordinate competing demands are essential for success in this position. ESSENTIAL DUTIES AND RESPONSIBILITIES Operations Coordination Coordinate daily activities between the Field Service, Repair Shop, Warehouse, Purchasing, and Sales departments. Monitor the progression of jobs through all stages, from intake and estimating through completion and invoicing. Ensure work orders, service requests, and repair orders are created accurately and updated in a timely manner. Provide daily operational updates to the Operations Manager regarding scheduling, manpower utilization, shop workload, material availability, and customer concerns. Assist the Operations Manager with workload forecasting, resource planning, and departmental performance tracking. Monitor open jobs, repair orders, and service calls to ensure timely completion and identify scheduling or operational conflicts. Coordinate communication between departments to ensure projects move efficiently from estimating and purchasing through execution and invoicing. Escalate operational issues, customer concerns, manpower shortages, and material delays to the Operations Manager for resolution. Assist management in achieving operational, productivity, revenue, and customer satisfaction goals. Continuously evaluate workflow processes and recommend improvements to increase efficiency and effectiveness. Field Service Coordination Schedule and coordinate field technicians for service calls, inspections, repairs, installations, preventative maintenance, emergency response work, and project work. Coordinate manpower, equipment, subcontractors, and materials required for field projects. Maintain technician schedules and adjust priorities as customer needs and operational demands change. Communicate job status updates to customers, sales personnel, technicians, and management. Shop Operations Coordination Coordinate incoming repair work and ensure equipment is properly received, documented, photographed, tagged, and assigned a repair order. Monitor repair shop workflow including inspection, teardown, quotation, repair, assembly, testing, and delivery. Work with shop personnel to prioritize workload and maintain efficient turnaround times. Track equipment status and provide updates to customers, sales personnel, and management. Coordinate shop labor schedules and balance workload between field and shop resources when necessary. Assist in managing repair queues to ensure customer commitments and turnaround objectives are achieved. Purchasing, Receiving, and Inventory Support Ensure required parts and equipment are available for scheduled work. Monitor open purchase orders, vendor deliveries, and material lead times. Communicate material shortages and delivery concerns to appropriate personnel. Coordinate with receiving personnel to ensure incoming materials are properly identified, labeled, received, and assigned to the appropriate jobs. Support inventory cycle counts and warehouse organization efforts. Customer Service and Communication Se…