Service Coordinator - Admiral Hartman

## Overview ***Liberty Military Housing – Own your passion for service!*** **About Liberty Military Housing** Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality‑ homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today. **What We Provide You:** Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package that includes: - **Platinum-Level Medical, Dental & Vision Coverage** with affordable premiums - **Employee Stock Ownership Plan (ESOP)** become an employee owner with retirement savings - **401(k) Retirement Plan with Company Match** - **Education Reimbursement** up to **$5,250 per year** - **Generous Paid Time Off**, including vacation, sick time, and **11 paid holidays** - **Wellness Benefits**, including free gym access and additional wellness programs - **Quarterly & Monthly Bonus Incentives** - **Career Growth Opportunities.** Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future. - **Life and AD&D Insurance** ## Responsibilities **A Day in the Life of a Service Coordinator:** **As a Liberty Military Housing Service Coordinator**, you will assist with the resident move in/move out process of a multi-family residential community. Your role includes heavy customer interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors and to ensure all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Liberty Military Housing’s quality service and customer satisfaction standards **Your Responsibilities include, but not limited to:** - Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections. - Assist with the ordering and scheduling of vendor services. - Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines. - Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner. - Provide residents with any charges related to move out/final inspection results. - Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.). - Generate work orders for make readies and other maintenance service requests. - Assist with the closing of work orders/tickets once work is completed. - Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices. - Resident follow-ups after services are rendered/completed. - Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction. - Address and follow up on customer service concerns from Satisfacts survey. - Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.). - Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems). - Assist with the distribution of correspondence/…