Service Center Advisor

**Service Center Advisor** **Rotating Schedule: 3 Day Shifts and 2 Night Shifts per Week** **Sapp Bros., Inc.,** a growing chain of travel centers, is looking for an experienced **Service Advisor** to join our team. At Sapp Bros., we treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service. Our dedicated team ensures that we achieve this mission every day. As a **Service Advisor,** you will provide **5-star** customer service by greeting customers, assisting them with vehicle inquiries, and writing service tickets as needed. We are committed to our mission of **Blessing and Serving** others, ensuring that our work consistently delivers **5-star service** with a focus on **Safety** and **Professionalism**. If you're looking for a fast-paced opportunity to grow your career in a dynamic diesel maintenance shop, we’d love to talk to you! **What You’ll Do:** As a **Service Advisor,** you'll build strong customer relationships and ensure customers receive prompt, courteous, and effective service. You'll oversee the service process from start to finish, ensuring customer expectations are met and exceeded. **Key Responsibilities:** - Provide excellent **customer service**, building lasting relationships. - Manage the service process, from initial contact to completion. - Ensure vehicles undergo **lock-out/tag-out** procedures for safety. - Assign **work orders** to skilled technicians and monitor job completion. - Handle incoming calls professionally and efficiently. - Complete **work orders** and assist with **inventory management.** - Support **over-the-counter** **sales** and assist with **fleet accounts.** - Perform **daily cleaning duties** and maintain a **safe,** organized work environment. - Follow all **safety procedures,** including **lock-out/tag compliance**. **What Makes You a Great Fit:** We’re looking for team members who take pride in their work and want to grow with us! **Ready to Join the Team?** If you're eager to learn, work with a great team, and provide essential services to our customers, **apply today**! Let’s build something great together at **Sapp Bros.** **Ideal Candidates Have:** - **High school diploma**, GED, or equivalent (preferred). - At least **1 year of previous experience** in a **service advisor or service writer role** (preferred). - Strong **typing skills** and the ability to work with **computer applications.** - A valid **driver’s license** with a good driving record. - Ability to perform basic **math** and use an **adding machine.** **Why You’ll Love Working at Sapp Bros.** At Sapp Bros., you're not just an employee but part of the family. Here’s why our team members love working with us: - **Mission-Driven Culture:** Join a company that prioritizes **Blessing and Serving** **others** and making a positive impact. - **Competitive Compensation:** Enjoy excellent pay and exciting opportunities for career advancement. - Growth Opportunities: We promote from within, providing clear pathways for professional development. - **Comprehensive Benefits**: We offer a competitive benefits package, including **medical, dental, vision, life insurance,** and a **401(k**) with company match. - **Employee Perks**: Enjoy valuable perks like **tuition assistance, gym membership reimbursement**, and exclusive **discounts**, including **25¢ off every gallon of gas and diesel.** - **Family Atmosphere:** Experience a supportive and positive work environment where everyone feels valued and respected.