Service BDC Agent

**Calavan CDJR is now hiring a Service BDC Agent** Do you enjoy helping people and providing exceptional customer service? Are you organized, detail-oriented, and comfortable working in a fast-paced environment? We are looking for a motivated **Service BDC Agent** to join our team and help deliver an outstanding customer experience from the very first phone call. **Position Summary:** The Service BDC Agent is responsible for handling inbound and outbound customer communications, scheduling service appointments, following up with customers, and supporting the service department by ensuring appointments are efficiently managed. This role is critical in creating a positive customer experience and maximizing service opportunities. **Responsibilities:** - Answer inbound phone calls, emails, text messages, and online service inquiries promptly and professionally. - Schedule, confirm, and reschedule service appointments. - Make outbound calls to remind customers of upcoming maintenance and recommended services. - Follow up with customers regarding missed appointments and service satisfaction. - Maintain accurate customer records in the dealership's CRM system. - Coordinate with the service department to ensure appointment availability and efficiency. - Provide exceptional customer service while building lasting customer relationships. - Perform other administrative duties as assigned. **Qualifications:** - Previous customer service, call center, receptionist, or BDC experience preferred. - Automotive dealership experience is a plus but not required. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Comfortable using computers, CRM software, and Microsoft Office. - Positive attitude, professional appearance, and strong work ethic. - Ability to work independently and as part of a team. **What We Offer:** - Competitive hourly pay with bonus opportunities - Health, dental, vision and other insurance - Paid time off and holidays - 401(k) with company match (if applicable) - Ongoing training and career development - Supportive, team-oriented work environment - Opportunities for advancement within the dealership If you're passionate about customer service and enjoy helping people, we'd love to have you on our team. Apply today and become an essential part of our service department's success!