Service Attendant (Hospitality Services)

We’re seeking a Service Attendant to join our team at The Mather Tysons in Tysons, Virginia. In this role, you’ll help create a seamless daily experience for residents by supporting Resident Engagement and Resident Services/Concierge through a wide range of hands‑on responsibilities—setting up and resetting rooms for programs and events (tables, chairs, furniture, décor/theme items), assisting with audio/visual set‑ups (movies, virtual meetings, presentations), completing room reservations and coordinating work orders, and responding promptly to radio requests. You’ll also support resident needs through well‑being checks and assistance with lockouts, while handling package and item delivery and serving as a back‑up to the concierge desk for break relief or unexpected coverage needs. Success in this role requires strong customer service, comfort using Microsoft Outlook, resident‑facing apps, and related work order/technology systems, and the ability to prioritize multiple demands in a fast‑moving environment. This position is full-time. Weeknight, weekend and holiday availability is required ESSENTIAL FUNCTIONS Setting and resetting rooms for programs and events; including tables, chairs and miscellaneous furniture items; audio visual equipment and laptop computers as needed; decorative or theme items, etc. Assisting residents with lockouts and conducting well-being checks; analyzing the situation and subsequently addressing residents’ needs in a timely, professional manner and taking appropriate steps to ensure their safety and satisfaction Carrying and delivering items and packages Using Microsoft Outlook, the resident app, and a variety of other software and technology, complete room reservations and coordinate work orders for assistance by other experience centers (such as building services, housekeeping and culinary services) Responds in a timely manner to radio requests requiring immediate attention Functions as back-up to concierge desk staff to provide relief during break periods or in other emergency or unforeseen situations such as call offs or other unplanned absences. Completes daily check-in report. Assisting Resident Engagement experience center with special events Assist with audio/visual set ups such as movies, virtual meetings and presentations QUALIFICATIONS AND SKILLS Required: High School graduate Excellent customer service skills Ability to utilize MS Outlook and work order software systems Ability to prioritize and organize multiple demands on time and projects. The hourly base wage range provided is a good faith estimate of what Mather reasonably expects to pay for this position at the time of the posting. The actual hourly rate offered will be determined based on a variety of factors, including but not limited to relevant skills, certifications, years of experience, geographic location, and current market conditions. At Mather, we are committed to being inclusive, resilient, bold, and impactful—and that includes offering a total rewards experience designed to support our team members. This position may be eligible to participate in Mather’s benefit plan and the Team Member Appreciation Fund, if applicable. Eligibility for benefits is dependent on employment status and hours worked per pay period. Participation in the Team member Appreciation Fund is not guaranteed and may vary based on factors such as hire date and program eligibility requirements. All benefits are subject to change without notice. Hourly Pay Range $20.50 — $22 USD Benefits Mather offers a competitive benefits package.* Team members are eligible for: A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility. A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better) Convenient, subsidized parking (or public transportation for…