Service Assistant - Bilingual Chinese

## Overview Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives. ## Description Serving all faiths and cultures, Forest Lawn’s Funeral Service Department is responsible for ensuring that every funeral exceeds the expectations of the families we serve. Whether a traditional funeral service or a completely individualized ceremony is chosen, our goal is to accommodate those we serve and be a professional guide and provide support throughout the service selected. **What You'll Be Doing** - Represent Forest Lawn in a courteous and professional manner. Uphold and exceed client families’ expectations for funeral services. - Understand the need for and maintain confidentiality of all family information. - Provide parking assistance and directions for guests and families. - Accept, transport, and set up flower arrangements at services and gravesites. - Distribute memory folders, prayer cards, tissues, water, etc., as directed. - Provide clean up and housekeeping duties before and after the completion of services. - Assist in conducting services with a complete understanding of funeral practices, Forest Lawn procedure, and certain legal requirements. - Use Service Sheet, Director’s Papers, and other resources available. - Understand and identify service needs, reporting deficiencies to Assistant Director and Service Director. - Provide casket bearing directions to families at services or assist with bearing as necessary. - Contribute to maintaining clean and presentable facilities and grounds. - Review permits for accuracy, accept appropriate contract payments at services as necessary. - Perform cleaning and cosmetic maintenance of professional vehicles, reporting repair items as necessary. - Confirm decedent identification verification in preparation for transportation and services. Transport decedents as necessary. - Operate all Funeral Service-related vehicles and equipment. Assist in training new employees as necessary on safe operating practices. - Attend all required safety, employee, and other associated meetings. - Perform basic military flag folding with assistance from Service Director. - Complete a comprehensive written account of each funeral service, submitted on the same day as services. - Occasional hands-on contact with decedent as needed. ## Requirements - **Bilingual required/ Chinese.** - Must have a caring and professional demeanor and enjoy helping families at a difficult time. - Should possess excellent public speaking skills. - Valid California Driver’s License. - Ability to lift 75lbs. - Comfortable standing for long periods at a time. - Must be available for varying work shifts. - Must be able to work weekends and holidays. - High school diploma/GED certification. - Must be able to work on-site. **Preferred Qualifications** - Some previous experience in a mortuary/funeral service position. **Competitive Benefits** Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry. [Click here to learn more about our benefit offerings.](https://forestlawn.com/about-us/careers/benefits/) **Drug Testing Policy** Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer. **E-Verify Statement** Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an ele…