Service Advisor

Swiderski Equipment, one of Wisconsin’s premier and long-established agriculture and construction equipment dealerships, is looking for an enthusiastic, self-driven individual to join our service team! This individual will serve as a key point of contact between customers, service technicians, and the Service Manager, helping ensure efficient daily service operations and an exceptional customer experience. What You'll Do As a Service Advisor, you'll support the service department by identifying equipment maintenance needs, promoting service campaigns, and proactively contacting customers about recommended or upcoming service work. You will also manage telematics programs, machine data, service notifications, error codes, and connected services, while assisting with scheduling, preparing quotes, and closing service work to ensure a high level of customer support and service department efficiency. Key responsibilities include: - Manage telematics and connected service programs, including machine data, error codes, maintenance intervals, and fleet notifications - Activate and maintain telematics subscriptions, customer permissions, and connected services at point of sale - Monitor system alerts and proactively communicate issues to the Service Manager for timely action - Support service operations by handling customer calls, gathering repair details, and assisting with scheduling and estimating - Open, track, and close work orders while ensuring accuracy and timely processing - Monitor recalls, PIPs, and subscription renewals, coordinating communication with technicians and leadership - Proactively identify service opportunities and support revenue growth through maintenance recommendations and service programs - Assist with quoting service plans, maintenance agreements, and seasonal service promotions - Deliver strong customer service by providing clear estimates, recommendations, and timely follow-up - Continue developing product knowledge, technical skills, and familiarity with dealership systems and tools What It Takes to Succeed This role is ideal for someone who: - Has basic mechanical aptitude or understanding of agricultural or heavy equipment operations, with the ability to interpret telematics data, machine systems, and service information - Has strong communication skills and professionalism, with the ability to clearly explain technical information in a confident, customer-friendly way - Is highly organized and detail-oriented, able to manage multiple priorities, deadlines, and system inputs in a fast-paced environment - Can be a proactive problem-solver who takes initiative, thinks ahead, and follows through with minimal supervision - Is self-motivated, adaptable, and able to maintain composure under pressure while working flexible hours during peak seasons What You'll Bring - Experience with technology, including telematics platforms, machine data systems, dealership software, and Microsoft Office - Excellent customer service skills with the ability to communicate clearly and professionally in a variety of situations - A willingness to learn and adapt to new equipment, systems, and evolving customer needs - A team-oriented mindset with the ability to collaborate effectively across service, parts, and sales departments to support customer uptime and service goals Why Join Team Swiderski? At Swiderski Equipment, you’re not just filling a position — you’re joining a team that takes pride in what we do and the customers we serve. As a well-established Wisconsin dealership, we are committed to supporting the agriculture and construction industries and the communities around us. At Swiderski Equipment, we believe in being Your Partners on the Job—for our customers and our team members. When you join Team Swiderski, you can expect: - A stable, established company with a strong local presence - Team-oriented environment where your work matters - Opportunities to grow and learn within the dealership - Hands-on, engaging wor…