Service Advisor

Wisconsin Kenworth in Milwaukee is seeking a customer service focused individual to take on the Service Advisor role on 2nd Shift! Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team! **\*Hours for this position are 2:00 PM - 10:30 PM Monday through Friday** Responsibilities: - Create a positive initial contact with service customers - Ensure that all service phone calls are handled professionally and expediently - Work closely with shop foremen to schedule service repairs - Perform additional duties as required by the Service Manager - Perform all required tasks in accordance with company Standard Operating Procedures Primary Duties: - Open work orders - Discuss service issues with customer and create an accurate description of customer's service problems and requests - Determine method of payment and explain payment requirements to customer before work commences - Maintain communication with customer as necessary during the repair process - Maintain complete knowledge of OEM and vendor warranties - Close repair orders Requirements: - Ability to work in a dealership environment with frequent exposure to weather elements - Willingness and ability to work up to 10 hours per day as required - Ability to sell service work - Ability to work with customers in a variety of situations - Good writing and communication skills - Sufficient computer skills - Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs. on a regular basis