Service Advisor positions focus on delivering results in their domain. This page aggregates open Service Advisor roles and what employers typically expect.
We are looking for a **Service Advisor** to join our team. Responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers! Compensation and Benefits: - Competitive Pay - Sick Leave - 401(K) - Paid Vacations Responsibilities: - Greet customers promptly - Obtain customer and vehicle information - Clearly report all vehicle symptoms as described by the customer - Determine and recommend maintenance base on age, mileage and history of vehicle - Prepare a complete and accurate estimate of cost for labor and parts - Establish follow up time - Monitor the progress of each vehicle throughout the day, and update customers frequently - Verify that the final invoice reconciles with the work performed on the repair order - Explain all completed work and charges to customers - Preparing the daily work schedule for technicians Requirements: - Previous experience at a Ford dealership is a plus - Ability to identify the problem quickly - Knowledge of automobiles - Proven record of achieving exceptional customer satisfaction - Very energetic personality - A desire for a long-term career with a growing organization - Personal and professional integrity - Computer skills and willingness to learn new programs - Ability to learn new technology and repair and service procedures and specifications - Ability to work in a fast-paced environment - Basic computer skills - Positive, friendly attitude - High school diploma or equivalent *We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.*
Salary estimate
$68,000 – $92,000/yr
Provided by the employer.
Skills for this role
Communication
Resume tips for Service Advisor applicants
Lead with measurable achievements relevant to Service Advisor (numbers, scope, impact).
Mirror the exact keywords from the Service Advisor posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Communication).
Keep it to one page for early-career, two pages for senior Service Advisor candidates.
Interview preparation
Prepare concrete STAR-format stories that show Service Advisor outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Service Advisor problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About Charles Capper Ford
Charles Capper Ford is actively hiring on Jobedly. Explore their open roles and what it's like to work there.