Service Advisor (60190)

**Job Responsibilities:** - Schedule appointments with customers - Meet and greet customers at their vehicle - Utilize the e-Advisor tool on every vehicle - Perform proper walkarounds per SOP guidelines - Executes the service SOP (Standard Operating Procedures) at all times. - Presents soft sale menu items during the time of write-up - Informs customers of any open recall that may pertain to their vehicle. - Utilizes AutoPoint and ensures all pertinent categories are above 90% usage - Performs an active delivery with every customer - Updates all open repair orders daily in Reverse Risk. - Work with customers and technicians to identify required maintenance using - service history data - Advise customers on necessary/suggested services, and notify customers of any - current special promotions and up-sell additional services - Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer - Estimate the cost of mechanical, electric, or other repairs - Enter itemized estimate on service order and explain estimate to the customer to - gain their understanding of all services provided - Determine the progress of repair/service orders and inform customers accordingly - Ensure comprehensive re-delivery check of customer vehicle, ensuring - cleanliness and that all items identified for service/repair have been carried out - appropriately and on schedule - Review results of customer satisfaction surveys with the service manager - Establish positive relationships with customers - Meet the dealership standards for repair/order production **Job Qualifications:** - Experience as a Service Advisor is preferred - Sales experience - High school diploma or equivalent - Professional personal appearance - All applicants must be authorized to work in the USA - Applicants must pass pre-employment testing, including background checks, MVR, and drug screen.