Service Administrator - De Pere, WI

**Transport Refrigeration, Inc.** 📍**Location: De Pere, WI** 📅 **Full-Time | Day Shift I Monday - Friday, 8:30 AM - 5:00 PM** * * * Transport Refrigeration, Inc. is hiring a **Service Administrator** to support our service department by working directly with customers, technicians, and parts. This role is critical to ensuring **accurate repair orders, timely billing, COD processing, and smooth shop operations** in a fast-paced fleet service environment. If you are detail-oriented, customer-focused, and comfortable balancing service coordination with administrative accuracy, this role offers long-term stability and growth. * * * **Position Summary** The Service Writer works with customers to determine repair needs, processes service and job orders, prepares final billing, and handles C.O.D. payments. * * * **Why Join Transport Refrigeration, Inc.?** - PTO accrual starts Day 1 - Medical, Dental & Vision insurance (multiple plans) - 401(k) with company match - Tuition reimbursement for recent tech grads - Boot & safety glasses allowance - Company-paid life & long-term disability insurance - Quarterly performance bonuses - Stable, full-time position in a growing fleet service organization - Hands-on role with direct impact on shop operations and customer satisfaction - Supportive team environment with training opportunities * * * **Qualifications** - 1+ year of experience as a **Service Administrator**, **Shop Admin**, or **Shop** **Billing Clerk** (dealership or fleet service preferred) - Strong multitasking, organizational, and **cross-functional coordination** skills - Clear verbal and written communication, especially under time pressure - Comfortable using **Microsoft Outlook, Excel, and Word** - High school diploma or equivalent (vocational training preferred) - Valid driver’s license - Ability to calculate percentages, fractions, and basic math for billing accuracy - Professional, respectful, and customer-focused demeanor - Willingness to travel for training or to assist at other locations * * * **Key Responsibilities** - Greet customers and gather information on repair needs, payment method, and purchase orders - Create repair orders with clear descriptions of work to be completed - Assign and schedule service work orders - Communicate customer account status to service department associates - Answer phones for the service department and assist customers - Route calls for all departments when call volume is high - Review completed jobs, verify technician hours, and confirm all parts are entered correctly - Perform all billing processes for the service department - Record serialized parts numbers on repair orders and register parts online - Bill internal shop jobs - Prepare and mail final repair and counter invoices - Receive and process **C.O.D. payments** and balance the cash drawer - Process weekly and monthly invoices - Assist the parts department as needed - Maintain strict confidentiality of company information - Perform additional duties as assigned * * * **Technology Skills** - Experience with **Microsoft Word, Excel, and Outlook** - Ability to quickly learn and use company-specific software * * * **Physical & Mental Requirements** - Frequent standing, walking, and sitting for extended periods - Occasional bending, twisting, squatting, and climbing - Lift up to **10 lbs frequently** and **20 lbs occasionally** - Repetitive keyboarding and fine hand manipulation - Frequent talking, hearing, and customer interaction - Strong attention to detail with the ability to plan, prioritize, and organize a varied workload * * * **Apply Today** If you’re an experienced service-focused administrator looking to grow in the transportation and refrigeration industry, we encourage you to apply. **Transport Refrigeration, Inc. is an Equal Opportunity Employer** **Direct applicants only — no recruiting agencies**