Senior Yardi Support Specialist

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Yardi Support Specialist based in United States.** The Senior Yardi Support Specialist will provide advanced technical expertise and operational support for a critical property management software ecosystem. This role is ideal for an experienced Yardi professional who enjoys solving complex issues, improving workflows, and supporting users across a growing organization. You will serve as a key resource for troubleshooting, reporting, system optimization, and user enablement. Working remotely, you will collaborate with support teams, business stakeholders, and software partners to ensure reliable and efficient system operations. The position combines technical problem-solving, database expertise, customer support, and process improvement. You will have the opportunity to mentor other specialists while helping strengthen technology adoption and data accuracy across the business. ### Accountabilities: The Senior Yardi Support Specialist will be responsible for delivering advanced application support, improving system performance, and ensuring users have the tools and knowledge needed to operate effectively. - Resolve escalated support tickets from Tier 1 queues while maintaining high-quality service and timely resolution. - Provide advanced technical support across all Yardi products utilized by the organization. - Troubleshoot complex system issues, database discrepancies, performance challenges, and data integrity concerns. - Escalate advanced problems to higher-level support teams or software providers with detailed documentation and analysis. - Support and mentor Tier 1 support specialists by providing guidance, knowledge sharing, and coaching. - Develop and maintain custom Yardi reports, SQL queries, stored procedures, and scripts to extract and analyze system data. - Create automated reporting solutions using scheduling tools and Yardi reporting capabilities. - Analyze business workflows and recommend improvements to system configurations and usage practices. - Manage user accounts, access permissions, and system support requests. - Test and implement new Yardi features, integrations, and enhancements. - Collaborate with interface vendors to maintain effective data exchanges and system connections. - Support property onboarding activities and ensure accurate system setup. - Create and maintain documentation, knowledge base resources, training materials, and user guides. - Analyze support trends and partner with department leaders to identify training opportunities and operational improvements. - Provide additional software support and assist with other technology-related initiatives as needed. ## Requirements: The ideal candidate has extensive experience supporting Yardi environments, strong technical troubleshooting abilities, and excellent communication skills to assist diverse internal users. - Bachelor’s degree preferred, or equivalent combination of education and relevant professional experience. - 7+ years of experience with Yardi Voyager, including system administration and user support. - 7+ years of experience supporting residential and/or affordable housing operations. - Strong experience with Yardi custom reporting, SQL scripting, database analysis, and data extraction. - Experience with ETL processes, Y2Y, custom imports, or similar data integration workflows. - Proven technical support and customer service experience in enterprise software environments. - Ability to troubleshoot complex issues, analyze problems, and develop effective solutions. - Strong organizational skills with the ability to manage multiple priorities independently. - Excellent written and verbal communication skills with a customer-focused approach. - Ability to collaborate effectively with technical teams, business users, and external partners. - Proficiency with Microsoft Office Suite. - Experience su…