Senior Workato Integration Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Senior Workato Integration Engineer Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide. Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We are seeking a skilled and experienced Senior Workato Integration Engineer to join our IT / Enterprise Applications team. This role is responsible for designing, building, and scaling enterprise integrations across Five9’s business application ecosystem using Workato, while establishing the integration standards and best practices that support the company’s continued growth. The ideal candidate will have a minimum of 5 years of integration experience, a Workato certification, deep technical expertise across modern integration patterns and security practices, and the ability to lead technical discussions with both architects and business stakeholders. The position requires working hours that overlap with the US Pacific time zone , where our Technology teams are primarily based. Key Responsibilities Design, build, and maintain enterprise-grade integrations and automations using Workato across Five9’s business application ecosystem. Define and maintain integration standards, reusable patterns, and design guidelines so integrations remain scalable and maintainable as systems evolve. Standardize error handling across recipes, including retry logic, dead letter queues, compensating transactions, alerting, and logging. Optimize Workato recipes for performance and cost, minimizing unnecessary API consumption and job usage. Build and support integrations across Five9’s business application ecosystem. Design and implement secure authentication patterns (OAuth 2.0, JWT, SAML, API keys, certificates) and manage secrets in accordance with least privilege principles. Design an enterprise integration architecture and lead technical discussions with architects and business stakeholders. Troubleshoot complex, cross-system production issues and drive them to resolution. Improve the quality and consistency of integration and data documentation, leveraging AI tools such as Copilot where appropriate. Evaluate and incorporate Workato’s AI capabilities, including MCP, Workato Genies, and Agent Studio, into Five9’s automation strategy where appropriate. Mentor other integration engineers and help grow the team’s technical capabilities. Stay current with Workato platform updates, integration best practices, and emerging AI-driven automation capabilities. Key Requirements: Minimum of 5 years of hands-on integration experience. Workato certification required (e.g., Workato Automation Pro or higher). Strong hands-on experience with REST APIs, including HTTP methods, authentication, pagination, rate limits, webhooks, and JSON payloads. Experience designing reusable, versioned APIs and integrations that remain maintainable as systems evolve. Strong understanding of authentication and security practices, including OAuth 2.0, JWT, API keys, Basic Auth, SAML, certificates, secret management, encryption, and least privilege access. Proficiency working with JSON and XML, including parsing, transformation, and mapping of complex payloads. Experience with data transformation, including mapping, filtering, aggregation, cleansing, deduplication, and schema conversion. Working knowledge of SQL, including querying databases, troubleshooting, and relational data models. Experience implement…