Senior Vice President of Crisis & 24-Hour Services

## Description **DEFINITION:** The Senior Vice President of Operations is a key executive leadership role at GRAND Mental Health responsible for providing strategic and operational leadership across assigned service regions. This role balances market development with enterprise-wide operational excellence. Under direction, plans, organizes and coordinates outpatient treatment services and program development for the agency. The Department Head and immediate supervisor for this position is the Chief Operating Officer. **EDUCATION AND EXPERIENCE:** - Master’s degree in Business Administration, Healthcare Administration, Social Services field with extensive administrative and operational management experience, or other Management related field required. - 10+ years of progressive behavioral health / healthcare leadership experience. - Experience managing multi-site operations with large interdisciplinary teams. - Strong financial, strategic planning, and operational performance expertise. - Demonstrated record of innovation, staff development, and measurable outcomes. **KNOWLEDGE AND SKILLS:** - Knowledge of accreditation standards and governmental rules and regulations pertaining to CCBHC standards, accreditation processes (i.e., CARF, OHCA, ODMHSAS, etc.) mental health and substance use disorder treatment services, and state / federal regulatory frameworks. - Ability to correctly interpret rules and standards from accrediting and oversight bodies to incorporate them into organizational policies, procedures, and protocols to ensure GRAND remains in compliance with rules and standards. - Ability to develop, monitor, and adjust budgets across entire assigned market area to ensure financial accountability and sustainability. - Knowledge of cost-behavior analysis, contribution margins, and performance-based funding models. - Ability to build leadership pipelines and prepare future leaders for executive-level responsibilities. - Strong ability to unify diverse teams around shared goals and create consistency in service standards across all counties. - Understanding of Oklahoma’s behavioral health landscape, including payer systems, workforce challenges, and community needs. - Knowledge of local, regional, and state-wide systems (law enforcement, schools, hospitals, legislative bodies, etc.) and have the ability to build strong partnerships and collaborations at all levels. - Knowledge and familiarity with Lean, Six Sigma, or other efficiency frameworks to optimize operational systems. - Ability to leverage analytics to guide quality improvement, resource distribution, and client outcome. - Understanding of Artificial / Augmented Intelligence systems, telehealth platforms, and data dashboards as tools for operational oversight and quality monitoring. - Ability to lead complex organizational changes across multiple sites, ensuring alignment of staff, systems, and performance metrics. - Skill in developing, tracking, and interpreting operational data (i.e., productivity, service volume, cost ratios) to drive continuous improvement. - Knowledge of management and supervisory principles with the ability to apply these skills at the executive and clinic level. - Have a working knowledge of valid assessment, treatment planning and service delivery systems including best- practices and evidence-based practices models used in various treatment settings at the administrative and clinic level and an understanding of how these systems tie to operational performance. - Display excellent communication skills, both verbally and in writing. - An expectation of core competencies in relation to individuals with co-occurring disorders. **JOB DUTIES AND KEY RESPONSIBILITIES:** **Responsible to and immediately supervised by the Chief Operating Officer.** This position is responsible for the following duties: **Strategic Leadership & Organizational Alignment** - Lead execution of GRAND’s strategic and operational vision. - Align system performance with GR…