Senior UX Researcher

CoreWeave, the AI Hyperscaler™, acquired Weights & Biases to create the most powerful end-to-end platform to develop, deploy, and iterate AI faster. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe, and was ranked as one of the TIME100 most influential companies of 2024. By bringing together CoreWeave’s industry-leading cloud infrastructure with the best-in-class tools AI practitioners know and love from Weights & Biases, we’re setting a new standard for how AI is built, trained, and scaled. The integration of our teams and technologies is accelerating our shared mission: to empower developers with the tools and infrastructure they need to push the boundaries of what AI can do. From experiment tracking and model optimization to high-performance training clusters, agent building, and inference at scale, we’re combining forces to serve the full AI lifecycle — all in one seamless platform. Weights & Biases has long been trusted by over 1,500 organizations — including AstraZeneca, Canva, Cohere, OpenAI, Meta, Snowflake, Square,Toyota, and Wayve — to build better models, AI agents and applications. Now, as part of CoreWeave, that impact is amplified across a broader ecosystem of AI innovators, researchers, and enterprises. As we unite under one vision, we’re looking for bold thinkers and agile builders who are excited to shape the future of AI alongside us. If you're passionate about solving complex problems at the intersection of software, hardware, and AI, there's never been a more exciting time to join our team. What You’ll Do: As a UX Researcher at CoreWeave, you will own the research function that helps product and design teams understand customers deeply and make better decisions. You will lead qualitative and quantitative research across the product lifecycle, from early problem framing through post-launch measurement, and bring the customer’s perspective into the room before direction is set. This role has real scope. You will own CoreWeave’s customer onboarding research and CSAT measurement program, manage an ongoing survey and feedback infrastructure, and build the dashboards that give product and design leadership visibility into how customers are experiencing the product over time. You’ll partner closely with Product, Design, and Customer Experience to ensure research is connected to the decisions that matter most. You will also support product analytics work: defining metrics, tracking adoption and retention signals, and helping teams understand what behavioral data is telling them. This is not a siloed data role. You will be the connective tissue between what customers say, what they do, and what the product should become. CoreWeave’s customers are technically sophisticated. They are ML engineers, AI researchers, platform teams, and enterprise AI organizations operating at scale. Understanding what they need, where they get stuck, and what earns their trust requires both rigor and genuine curiosity. You do not need to be an engineer, but you need to find these problems interesting. We’re also looking for a researcher who actively uses AI tools in their workflow today; not as a novelty, but as a meaningful part of how they synthesize faster, find patterns across large data sets, and ask better questions. Who You Are: 4+ years of experience in UX research, product research, or a related field, with a strong portfolio of work that connects research findings to product decisions. Proficient across qualitative and quantitative methods: interviews, usability studies, surveys, journey mapping, and behavior analysis. You know when to run an interview, when to run a survey, and when the answer is already in the data. Experience designing and managing longitudinal research programs, including survey design, CSAT or NPS measurement, and ongoing feedback loops. Comfortable with product analytics and data tools. You can build and interpret dashboards, define…