Senior User Experience Researcher II

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior User Experience Researcher II based in United States.** The Senior User Experience Researcher II will play a key role in shaping the future of enterprise software experiences through deep user understanding and research-driven decision-making. This position offers the opportunity to establish and advance UX research practices within a growing product organization. You will lead complex research initiatives, uncover meaningful user insights, and influence product strategy across design, engineering, and business teams. The role focuses on improving the experiences of finance professionals working with complex, data-intensive applications. You will combine advanced research methodologies, AI-enabled workflows, and strong storytelling skills to create measurable impact. This is an opportunity for an experienced researcher to champion user-centered design and help build a culture of continuous learning and iteration. ### Accountabilities: The Senior User Experience Researcher II will lead research strategy, establish best practices, and translate user insights into actionable improvements across the product lifecycle. - Evaluate the current product landscape and develop a UX metrics approach to measure usability, satisfaction, and experience improvements. - Lead generative and evaluative research initiatives, conducting original studies when needed and enabling designers and teams to apply effective research methods. - Define research strategies and methodologies aligned with product roadmaps, business objectives, and user needs. - Partner with Product, Design, and Engineering teams to identify research opportunities and solve complex customer challenges. - Build and maintain a long-term customer research panel, ensuring effective participant management and representative user samples. - Synthesize qualitative and quantitative findings into clear recommendations that influence product strategy and design decisions. - Present research insights and strategic recommendations to stakeholders across all levels of the organization. - Establish responsible AI practices within UX research, including validating AI-generated outputs, protecting customer information, and documenting research processes. - Mentor and guide designers and junior researchers by sharing best practices, providing feedback, and improving research capabilities. - Support research operations through tools, templates, reporting frameworks, and continuous process improvements. - Promote a user-centered culture by advocating for customer needs throughout product development and iteration. ## Requirements: The ideal candidate brings extensive UX research experience, strong analytical abilities, and the communication skills needed to influence complex product decisions. - Bachelor’s degree in Human-Computer Interaction (HCI), Cognitive Psychology, or a related field, or equivalent professional experience. - 9+ years of experience in UX research or a related discipline, including experience with enterprise software or data-heavy products. - Proven experience leading research projects that have influenced product direction and user experience improvements. - Expertise across multiple research methodologies, including usability testing, interviews, surveys, field studies, and qualitative analysis. - Experience using AI tools to enhance research workflows, synthesize findings, and develop research materials. - Strong understanding of user-centered design principles and usability best practices. - Ability to independently plan, execute, and communicate complex research initiatives. - Excellent storytelling and presentation skills, with the ability to influence cross-functional stakeholders. - Strong problem-solving skills, curiosity, empathy, and the ability to understand complex user workflows. - Experience working independently in remote…