Senior Third-Party Collection Officer

##### Are you an experienced collections professional who thrives in a results-driven environment? Do you have a proven track record managing high-performing frontline collection portfolios while maintaining strong compliance standards? ##### SinglePoint Group International, through our prominent brand **Credit Bureau of Canada Collections (CBCC),** is seeking a highly motivated and results-driven **Senior Third-Party Collection Officer** to join our frontline collections team. This opportunity is ideal for experienced collectors with **Schedule A Bank experience** who want to leverage their expertise, take ownership of complex portfolios, and contribute to a high-performing collections environment. ##### This is a full-time remote position available to candidates across Canada. The schedule requires flexibility, including one late evening shift (12:30 p.m. – 9:00 p.m. ET) and one mandatory Saturday shift (8:30 a.m. – 11:30 a.m. ET). ##### **Responsibilities** - ##### Manage collection activities for assigned third-party portfolios, including financial loan accounts - ##### Conduct professional collection calls with past due customers and negotiate payment arrangements within established client guidelines and risk parameters - ##### Apply advanced collections techniques to resolve delinquent accounts while maintaining a customer-focused approach - ##### Assess account risk and escalate accounts requiring additional action - ##### Accurately document collection activity, account updates, commitments to pay, and payment arrangements within collection systems - ##### Apply strong negotiation, objection handling, and problem-solving skills to effectively manage challenging conversations - ##### Maintain compliance with regulatory requirements, client expectations, and industry best practices - ##### Consistently achieve individual collection targets and contribute to departmental performance goals - ##### Support team success through collaboration, knowledge sharing, and a commitment to operational excellence - ##### Complete additional collection responsibilities as assigned ##### **Experience & Qualifications** - ##### Minimum 5 years of Third-Party Collection Agency experience - ##### Previous experience supporting **Schedule A Bank portfolios is strongly preferred** - ##### Proven track record managing high-performing frontline collection desks and achieving performance targets - ##### Strong performance history with demonstrated commitment to compliance and quality standards - ##### Excellent verbal and written communication skills, with the ability to conduct effective collection conversations - ##### Strong negotiation skills with the ability to influence outcomes and secure payment commitments - ##### Excellent organizational and time management skills with the ability to manage multiple priorities - ##### Strong computer skills, including experience with Microsoft Excel and Outlook - ##### Ability to adapt and perform successfully in a fast-paced, results-oriented environment - ##### Commitment to continuous learning and career development ##### **Why Join SinglePoint?** ##### At SinglePoint Group International, we recognize and reward the expertise of experienced collections professionals. We offer a competitive compensation package, incentive opportunities, and a comprehensive benefits program designed to support our employees both professionally and personally. ##### Our perks include: - ##### Competitive compensation package with incentive opportunities and strong earning potential - ##### Medical and dental benefits - ##### RRSP program - ##### Paid time off - ##### Exclusive retail and insurance discounts - ##### Opportunity to work with leading financial institution portfolios - ##### Supportive team environment focused on performance, development, and career growth ##### **Join a team where your experience, performance, and results make a difference.** ##### SinglePoint is an equal opportunity employer. Accommoda…