Senior Technical Product Manager — Customer Workflow

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Product Manager — Customer Workflow based in the United States.** The Senior Technical Product Manager will own the strategy, execution, and evolution of customer-facing workflow experiences within an AI-powered platform. This role sits at the intersection of product management, engineering, data intelligence, and emerging AI technologies. You will lead complex initiatives that improve how employers, recruiters, and business service teams interact with technology solutions. The position requires a hands-on product leader who can move quickly from customer discovery to prototypes, scalable solutions, and measurable outcomes. You will collaborate with cross-functional teams to define roadmaps, influence architecture decisions, and deliver impactful products. This opportunity is ideal for someone who thrives in high-growth environments, embraces AI-native workflows, and enjoys solving meaningful problems at scale. ### Accountabilities: The Senior Technical Product Manager will take ownership of the Customer Workflow domain, driving product strategy, technical execution, and continuous improvement across customer-facing experiences. Key responsibilities include: - Own the roadmap, strategy, and execution for customer workflow products, including employer portals, recruiter experiences, business service workflows, and agent-enabled solutions. - Lead product initiatives from discovery through delivery by partnering closely with engineering, data, customer success, sales, and other cross-functional teams. - Define and prioritize product requirements, write detailed PRDs, establish acceptance criteria, identify edge cases, and ensure solutions meet technical and business objectives. - Drive AI-native product development by leveraging LLMs, AI agents, and automation tools to create prototypes, improve workflows, and accelerate product discovery. - Identify and define opportunities for agentic AI, search, recommendation systems, and intelligent automation that improve user outcomes. - Conduct continuous customer research through interviews, workflow analysis, usage data, and Jobs-to-Be-Done discovery to validate product decisions. - Establish product success metrics, OKRs, and performance indicators while using data insights to guide prioritization and strategy. - Partner with engineering and analytics teams on technical decisions, scalability considerations, integrations, and data platform initiatives. - Evaluate trade-offs between speed, performance, cost, and scalability while maintaining a high standard of product quality. - Collaborate with leadership on long-term product strategy, market analysis, competitive positioning, and growth opportunities. - Serve as a trusted product partner across teams by improving processes, creating reusable frameworks, and mentoring colleagues on product execution and AI workflows. - Support communication with go-to-market teams to ensure successful launches, adoption, and customer impact. ## Requirements: The ideal candidate is a technically strong product leader with experience owning complex platforms, driving cross-functional initiatives, and applying AI tools to accelerate product development. Required qualifications include: - Proven experience owning a product area at a platform level, with the ability to explain product decisions, trade-offs, and strategic direction. - Experience leading multi-quarter technical initiatives involving engineering, data, design, and business stakeholders. - Strong technical product management background with the ability to contribute to architecture discussions and evaluate complex technical solutions. - Hands-on experience using AI tools, LLMs, and AI agents as part of daily workflows, with an understanding of model capabilities, limitations, and practical applications. - Ability to define evaluation frameworks, s…