Senior Systems Engineer- Managed Services

**Senior Systems Engineer- Managed Services** **Company:** Contour Data Solutions, LLC **Role:** Senior Systems Engineer- Managed Services **Location:** Remote / Hybrid (US‑based preferred) **Department:** Cloud & Infrastructure Engineering **Reports To:** Head of Engineering / Infrastructure/Cloud **Salary Range:** $80K-$120K **Shift**: 11AM-7:30PM EST # Role Overview Contour Data Solutions seeks a highly motivated Systems Engineer to make an immediate impact in a fast-paced, 24x7x365 environment. As part of the Managed Services Technology Team, you will design, build, and support the server, virtualization, storage, and backup infrastructure that runs proprietary and third-party applications across Windows and Linux. This is a systems-first role: deep, hands-on ownership of virtualization (VMware, with exposure to alternative hypervisors such as Hyper-V, Nutanix AHV, Proxmox, Xen, or KVM), backup and DR (Veeam and Zerto), and enterprise compute and SAN storage. Automation is central to the work - you will use scripting and infrastructure-as-code tooling to standardize builds, patching, and recovery. You will focus on performance tuning, hardening, design, implementation, and break/fix resolution, and provide both technical and business input into projects. A working knowledge of the surrounding network is expected, but the core of the job is systems engineering. # Job Description Own the day-to-day operation, change control, and maintenance of the systems estate - servers, hypervisors, storage, and backup/DR - including patching, upgrades, builds, replacement, and troubleshooting. Serve as an escalation point and mentor to the Contour Operations Center, and manage the ticket queue to ensure all work is handled appropriately. # Systems Engineering & Operations - Design, build, and administer virtualization environments - primarily VMware vSphere/ESXi (clusters, vCenter, resource pools, HA/DRS, capacity planning), with exposure to alternative hypervisors such as Microsoft Hyper-V, Nutanix AHV, Proxmox VE, Xen, or KVM. - Own backup and disaster recovery using Veeam and Zerto, including replication, failover/failback testing, retention policies, and recovery validation. - Provision, patch, harden, and maintain Windows Server and Linux systems, including Active Directory, DNS/DHCP, and core platform services. - Manage SAN storage and SAN switching - provisioning, zoning, LUN/datastore management, performance, and capacity. - Build and maintain automation for provisioning, patching, configuration, and reporting using scripting and infrastructure-as-code tooling (e.g., PowerShell/PowerCLI, Bash, Python, Ansible/Terraform), reducing manual effort and standardizing repeatable tasks. - Develop runbooks and scheduled jobs to automate routine maintenance, health checks, and backup/DR validation. - Monitor system health and resource usage, tuning parameters to improve throughput, stability, and efficiency. # Design & Strategy - Create engineering designs that meet business and operational objectives, including business continuity and disaster recovery solutions. - Define standard designs, templates, and procedures for projects following existing architectures, and develop new patterns where required. - Provide subject matter expertise across the technology lifecycle - risk, refresh, migration, and retirement. - Estimate and plan domain activities to feed end-to-end project plans and advise leadership on architecture and infrastructure planning. - Evaluate and recommend tools with a cost-conscious approach, drawing on industry best practices and prior project executions. # Support - Manage the ticket queue and lead resolution of complex systems issues across compute, virtualization, storage, and backup. - Lead or participate in medium-to-high complexity projects and on-call production support. - Proactively implement procedures to prevent and reduce the severity of outages. - Perform upgrades and installations alongside application teams…