Senior Strategy Manager, Customer Segment Strategy

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Strategy Manager, Customer Segment Strategy based in United States.** This role offers the opportunity to shape strategic market access and contracting initiatives for a diverse portfolio of products within a complex healthcare environment. The position focuses on developing customer segment strategies that improve access, strengthen partnerships, and support long-term business objectives. You will serve as a strategic advisor, combining market insights, analytics, and industry expertise to influence critical decisions. Working across commercial, pricing, contracting, policy, and customer-facing teams, you will help drive impactful solutions in a rapidly evolving landscape. The role requires strong leadership, business acumen, and the ability to navigate ambiguity while building alignment across stakeholders. You will play a key role in translating customer needs and market trends into actionable strategies that create value for patients and partners. ### Accountabilities: The Senior Strategy Manager, Customer Segment Strategy will lead the development and execution of customer-focused access and contracting strategies while providing strategic guidance across multiple business functions. - Develop and execute access and contracting strategies that support portfolio growth, patient access, and sustainable business outcomes across key customer segments. - Provide strategic recommendations and subject matter expertise to customer engagement teams and market access leaders. - Act as a liaison between account teams, pricing and contracting stakeholders, external affairs, legal teams, and cross-functional business partners to align customer strategies with broader objectives. - Lead complex, cross-portfolio initiatives involving new customer segments, evolving market dynamics, and innovative access approaches. - Support negotiation strategies by analyzing customer priorities, anticipating market responses, and developing effective engagement recommendations. - Analyze contract performance insights, market trends, and customer data to identify opportunities and inform future strategies. - Partner with internal stakeholders to develop strategic account plans that incorporate customer needs, industry evolution, and portfolio priorities. - Translate customer insights and reimbursement challenges into actionable solutions that improve access strategies. - Monitor external trends including policy changes, industry developments, and customer evolution to anticipate business impacts. - Collaborate with senior leaders and cross-functional teams to influence strategic decision-making and organizational priorities. - Provide expertise and guidance on pricing, contracting, distribution, and policy considerations affecting customer relationships. - Build strong partnerships with customer-facing teams and support initiatives that enhance engagement and collaboration. ## Requirements: The ideal candidate is a strategic thinker with strong market access expertise, analytical capabilities, and experience influencing complex healthcare strategies across multiple stakeholders. - Bachelor’s degree in a relevant field. - Five or more years of relevant experience in the pharmaceutical, biotechnology, healthcare, or related industries. - Five or more years of experience in market access functions, including payer strategy, contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, or managed care finance. - Broad understanding of the US healthcare market access landscape across multiple therapeutic areas. - Deep expertise in pricing, contracting, reimbursement, distribution, and customer segment strategies. - Proven experience developing and executing access strategies within complex business environments. - Strong analytical skills with the ability to interpret da…