Senior Specialist, Customer Technology

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! Summary We are seeking a candidate to lead IT initiatives for customer identity, CRM & Connected Revenue Systems and own the strategy, roadmap, and delivery of technology platforms. You will support Scout Motors’ customer relationship, customer data, connected services, membership, subscriptions, and recurring revenue capabilities. This is a hands-on domain expert role responsible for treating customer data and customer lifecycle platforms as strategic enterprise capabilities. The role will work closely with Sales, Marketing, Customer Experience, Commercial Services, Charging, Digital Product, Data/MDM, Platform Engineering, Security, and Enterprise Architecture to ensure Scout has a scalable customer record and connected revenue ecosystem that supports direct-to-consumer growth. What you’ll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: Own the strategy, roadmap, and delivery of Customer 360, CRM, and connected revenue systems supporting customer identity, lifecycle engagement, membership, subscriptions, entitlements, charging customer data, and recurring services. Serve as the Commercial IT domain owner for CRM and customer record c apabilities, ensuring systems that hold customer data align to business and technical needs. Translate customer lifecycle, sales, marketing, service, charging, membership, and connected services requirements into scalable system capabilities, data models, integration needs, and delivery plans. Partner with Digital Product Managers, Commercial Operations, Data/MDM, Platform Engineering, Security, Enterprise Architecture, and business stakeholders to align build/buy decisions and customer-data architecture. Manage CRM and customer-data enhancement workstreams, including backlog shaping, vendor assessment, data integration, identity resolution, reporting, operational readiness, and support model definition. Ensure all customer data and connected revenue solutions align with enterprise architecture, platform standards, data governance, privacy, security, integration patterns, and operational readiness requirements. Location & Travel Expectations : This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC . This role requires 4-5 days per week in the office, with regular in-person meetings and events. Applicants should expect that the role will require the ability to convene with Scout co…